Community Council Complaints Procedure

This page is for Community Council Complaints . If you wish to make a complaint about Moray Council please go to this page here

Download Complaints Procedure (442Kb, PDF)

Community Councils and their members must adhere to the Code of Conduct detailed in the Moray Council Scheme for Community Councils. However, from time to time, complaints will be made (in general) about Community Councils and individually against Community Council members.

If you're dissatisfied or have concerns about the standard of service, actions or lack of action provided by your Community Council or one or more of its members, these can be reported through the Community Council Complaints procedure (442Kb, PDF). (updated Sept 2017)

Please note that we have a separate Moray Council Complaints Policy to record and manage complaints by members of the public and this should not be confused with the Community Council Complaints procedure (442Kb,PDF).

What is a Complaint?

A Community Council complaint is an expression of dissatisfaction or concern by members of the public or members of the Community Council. This may be about the conduct, standard of service, actions or lack of action by a Community Council or its members.

Who can complain?

Anyone who receives, request or is affected by the Community Council can make a complaint. Sometimes you may be unable or reluctant to make a complaint on your own. We will accept complaints brought by third parties as long as you have given personal consent.

If you're under 16 and wish to complain, you may contact us yourself or if you would prefer; you can ask a trusted adult such as a parent, older brother or sister, or a guardian to contact us for you.

If you believe yourself to be a vulnerable adult, you may again contact us directly or if you would prefer, you can ask someone you trust to contact us on your behalf. Someone can be provided to assist you to make your complaint if you would prefer.

What can I complain about?

You can complain about things such as:

• Inadequate standard of office. 
• Treatment by or attitude of a Community Councillor when dealing with a Community Council issue. 
• Breaches to the Moray Council Scheme for Community Councils (566Kb, PDF). 
• Financial irregularities and fraud. 
• Breaches of confidentiality. 
• Misusing social media, email or letters for the purpose of personal and or financial gain. 
• Bringing the Community Council into disrepute.

This is not an exhaustive list and may involve more than one.

What can’t I complain about?

There are some things we can’t deal with. These include:

• Any decisions the Moray Council has made 
• A request for compensation on a decision the Community Council has made.

Read more, including how to make a complaint in our Community Councils of Moray Complaints Procedure (442Kb, PDF).