As a Council tenant, you have a say about the services we deliver. Tenant participation is all about you taking part in the decision-making process and influencing decisions about housing policies, conditions and related services. You can read more about this in our Tenant Participation Strategy or our Tenant Participation Leaflet.
Here are a some of the ways that you can get involved. Please contact us for more information:
Communities Committee: Up to three tenant representatives can sit alongside Councillors on our Communities Committee. This gives you the opportunity to put forward your views at the highest level.
Consultations: We can add you to our list of interested tenants and we will let you know when there are consultations or reviews which are relevant to you.
Estate walkabouts: You can attend joint inspections of the local area, with Councillors and housing staff. The walkabouts take place annually and help us to identify issues and find solutions to address them. We have an annual budget of £100,000 to help us address the issues identified.
Housing Best Value Group: Up to three tenant representatives can take part in meetings with housing managers to review and challenge our performance.
Partnership working: We are members of the Moray Tenants Partnership (MTP) and North East Tenants Residents and Landlords Together (NETRALT). Tenants and their landlords can join these groups to share ideas, good practice and resources.
Satisfaction surveys: We conduct regular surveys of our service, and a larger review every three years.
Social media: Our Facebook group keeps tenants (and members of their household) updated on housing issues and is used for consultations and gathering feedback.
Tenant events: We sometimes hold conferences and events for our tenants to find out about our services.
- We currently have one Registered Tenant Organisation (view our RTO Register), the Moray Tenants Forum, which became operational in 2014/15. This is a Moray-wide group that represents tenants' views on housing issues and we consult with them on housing issues.
- The Buckpool New Build Tenant Group includes Moray Council and Langstane Housing Association tenants as well as the relevant services and local Councillors. The group were formed in November 2017 and aim to address local estate based issues.
Tenant scrutiny: You can join our Service Improvement Panel (SIP). The SIP may decide to interview staff, carry out a survey of tenants, visit empty properties or do some mystery shopping to help them assess our service and make recommendations on how to improve our services. No experience is necessary and we can offer training and support to tenants who are interested.
Housing and Property