We work to continuously improve our performance, and we get assessed regularly on the services we deliver to you.
We submit an annual return on the Scottish Social Housing Charter. This goes to the Scottish Housing Regulator, who report on our performance. We then produce an annual performance report (PDF) based on these results.
Tenant Satisfaction Survey
We commission an independent satisfaction survey at least once every three years. Our last survey was carried out in late 2015. You can view a summary of the 2015 results (PDF) or the full report (PDF).
We presented an analysis on the findings to Communities Committee in June 2016. The report also sets out the improvements we will make in response to tenant feedback.
Housing and Property