We work to continuously improve our performance, and we get assessed regularly on the services we deliver to you.
Where there is a significant performance failure, this can be reported to the Scottish Housing Regulator.
Tenant satisfaction survey
We commission an independent satisfaction survey at least once every three years.
Our last survey was carried out in late 2015. You can view a summary of the results or the full report. We presented an analysis on the findings to our Communities Committee in June 2016, setting out a number of improvement actions. A progress update was presented to Communities Committee on 7 March 2017.
Our next major satisfaction survey is being carried out by a market research company called Research Resource. All tenants will be invited to take part (either by email, post or phone)and will be asked for their views about the housing service. We will use the information to make decisions about services and prioritise improvements.
Housing and Property