Housing Performance

We work to continuously improve our performance, and we get assessed regularly on the services we deliver to you.

We submit an annual return on the Scottish Social Housing Charter.  This goes to the Scottish Housing Regulator, who report on our performance.  

Where there is a significant performance failure, this can be reported to the Scottish Housing Regulator

Each year, we must also produce an annual performance report (PDF) for our tenants and other customers.  You can tell us what you think about our report by filling in this short survey.

Also, internal performance targets are set annually, and monitored by the Communities Committee every six months. You can read find more information about this on our service performance pages.

The Scottish Government also produce housing and homelessness statistics based on the data we provide.

Tenant Satisfaction Survey

We commission an independent satisfaction survey at least once every three years.  Our last survey was carried out in late 2015.  You can view a summary of the 2015 results (PDF) or the full report (PDF).

We presented an analysis on the findings to Communities Committee in June 2016.  The report also sets out the improvements we will make in response to tenant feedback.

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Housing and Property


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