Housing Performance
Tenant satisfaction
In addition to gathering feedback internally through regular service satisfaction surveys, we commission an independent satisfaction survey at least once every three years. We use survey data to help us make decisions about services and prioritise improvements. Some of the data gathered is used in our Annual Return on the Charter submission to the Scottish Housing Regulator.
Our last survey was carried out in late 2024 with 1,500 tenants taking part by telephone. You can view the consultant's full report here. A report summarising the findings was presented to our Housing and Community Safety Committee on 19 November 2024.
Local reporting
We work to improve our services by regularly reviewing our performance against a range of indicators. You can view our performance against these indicators on our reports below.
Performance reports
Housing Performance Report 2020/21
Housing Performance Report 2021/22
Housing Performance Report 2022/23
Statutory reporting
The Scottish Housing Regulator
The Scottish Housing Regulator exists to protect the interests of tenants, homeless people and others who use social landlords' services. They are also responsible for investigating any serious concerns reported about a landlord. Serious concerns were previously known as significant performance failures.
All social landlords must meet the aims and standards within the Scottish Social Housing Charter. Each year, we submit an Annual Return on the Charter (ARC) to the Scottish Housing Regulator (SHR). The Regulator uses this information to report on our performance and produce an engagement plan.
Each year, we must publish an Assurance Statement to reassure the Scottish Housing Regulator and our tenants and other service users that we comply with our regulatory and statutory obligations.
Each year, we must also produce an annual performance report for tenants and other service users.
The Scottish Government
We submit data to the Scottish Government who produce a range of housing and homelessness statistics.