The Housing Service sets our principles and priorities, in the form of policies. These guide the work we do, so that we deliver and effective and efficient service to you.
Policies are created and altered through changes in legislation, the requirements of the Scottish Government, public concerns and tenant feedback.
We identify our aims and priorities, have an open consultation process and decide specific actions. After this, it will be presented to the Communities Committee, who have the final say in approving the policy or not.
View our current policies by alphabetical order:
Allocations Mutual exchange
Asbestos management Neighbour nuisance and anti-social behaviour
Assignation of tenancy Private landlord registration enforcement
Common repairs Rechargeable repairs
Decoration allowance Rent arrears
Estate management Rent setting
Evictions Response repairs
Gas safety management Short Scottish secure tenancy
Grass cutting scheme Tenant downsizing incentive scheme
Homelessness Temporary accommodation charging
Housing customer feedback Void management
Housing support services
Armed services referral (PDF): The process we use for jointly working with the Ministry of Defence’s Joint Services Housing Advice Organisation, to make sure that Armed Forces Personnel receive appropriate housing advice upon their discharge from the forces, to help with their transition back into the community.
Prison referral (MS Word): The process which has been developed with various prisons throughout Scotland, to establish the necessary process for those being released from prison. This aims to achieve better housing outcomes for offenders.
Hospital discharge: This protocol is currently under review.
Housing and Property