Rent Arrears Policy - Section 11
11. Serious/Persistent Arrears Action
11.1 Serious arrears action will commence when arrears continue to rise, or direct contact with the tenant has failed. This may include initial stages of raising legal proceedings against the tenancy.
11.2 The Council will write and inform the tenant that if the payment of rent and arrears are not made on a regular basis, that a Notice of Proceedings for Recovery of Possession will be served and that legal action may be taken.
11.3 Emphasis will continue on personal contact and ensuring that family members where appropriate are involved.
11.4 At each stage of the process, the tenant will be reminded of their responsibility to pay their rent and offered support where this is needed.