Rechargeable Repairs Policy - Section 6
6. Discretionary Circumstances
6.1 Each case must be assessed and discretion may be exercised, depending on the circumstances affecting the individual case. In considering when discretion should be exercised and a recharge waived in part or in full, account should be taken of:
- Disability; and
- Evidence of previous rechargeable repairs.
6.2 Where the damage is the result of vandalism, provided that it has been reported to the police (and a crime reference number has been obtained) and the Council as soon as it is discovered, a recharge will not be made.
6.3 Where the damage was caused in the course of a violent incident towards the tenant or a member of the tenant's family and the incident has been reported to the police (and a crime reference number has been obtained) and the Council, as soon as possible, a recharge will not be made.