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Rechargeable Repairs Policy - Section 6

6.    Discretionary Circumstances

6.1   Each case must be assessed and discretion may be exercised, depending on the circumstances affecting the individual case. In considering when discretion should be exercised and a recharge waived in part or in full, account should be taken of:

  • Age;
  • Health;
  • Disability; and
  • Evidence of previous rechargeable repairs.

6.2   Where the damage is the result of vandalism, provided that it has been reported to the police (and a crime reference number has been obtained) and the Council as soon as it is discovered, a recharge will not be made.

6.3    Where the damage was caused in the course of a violent incident towards the tenant or a member of the tenant's family and the incident has been reported to the police (and a crime reference number has been obtained) and the Council, as soon as possible, a recharge will not be made.

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