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Rechargeable Repairs Policy - Section 4

4.    Objectives and Principles of the Policy

4.1  The overall aim of the Rechargeable Repairs Policy is to contribute to the efficient and effective maintenance of the Council's housing stock and to ensure that expenditure is managed effectively.

4.2   The specific objectives of the Rechargeable Repair Policy are:-

  • To give clear guidance on the circumstances which will be recharged;
  • To give clear guidance on the circumstances where discretion will be exercised;
  • To outline the process of recharging for repairs;
  • To outline the basis for calculating the recharge;
  • To inform tenants of payment arrangements;
  • To inform tenants of the action the Council will take if payment is not made; and
  • To monitor the performance of rechargeable repairs in order to seek continuous improvement.

4.3    The principles underlining the Rechargeable Repair Policy are:-

  • The Council is committed to delivering a repair service that is fair, equitable and transparent;
  • The Council is committed to ensuring that existing housing is maintained a preserved to acceptable standards (The Moray Council Housing Standard);
  • The policy should be supported by detailed procedures and agreed practices applied uniformly across the service;
  • Training for staff must be provided to ensure that staff are equipped to carry out the roles expected of them; and
  • Communication with tenants and service users should be in "plain language" and it should be made clear in all circumstances who the officer to contact is in the case of queries;

View next section - Circumstances for Recharging

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