General Information and Advice
General information which you may find helpful
- Returning equipment
- Someone to speak on your behalf
- Complaints - making a complaint
- Compliments and feedback
- Leaflets, Policy Documents and Strategies
- Information in Other Formats
Returning Equipment
If you no longer require equipment provided to you by Moray Council Community Care, it can be returned to the Moray Joint Equipment Store or arrangements made for its collection
Advocacy - Someone to Speak on Your Behalf
Circles Network has been commissioned to provide an advocacy service in Moray.
The service is available to people aged 18 and over whose circumstances include, but are not restricted to, mental health issues, learning disabilities, personality disorder, physical disabilities, acquired brain injury, dementia and autistic spectrum disorders as well as chronic illnesses and those who are unable to safeguard their own well-being, rights, care or other interests.
The service is based at 40-42 Moss Street, Elgin IV30 1LT. Call 01343 559546 or email info.moray@circlesnetwork.org.uk
Complaints - Making a Complaint
If you have a concern about our services or want to make a complaint, it is best to contact the team responsible for the service you are unhappy with and raise the matter with them first. There is also a formal complaints procedure.
- How to make a complaint about Community Care services
Compliments and Feedback
What do you think about the services we provide? We welcome your comments and suggestions because we can use them to improve our services and plan for the future.
It is also good to know when our staff and services have been helpful to you – please tell us, so we know if we are getting things right.
If things haven't gone well, we also need to know so we can look at how to make improvements.
- Provide feedback about Community Care services- contact the Public Involvement Officer on 01343 567140 or email involvement@moray.gov.uk.
Leaflets, Policy Documents and Strategies
Community Care provides a range of leaflets to provide information on services. Most of these are available on the specific pages for the services to which they relate, but we have also gathered them together here.
We have also gathered current strategies and some of the most relevant policy documents. These often relate to how staff work and can contain professional terms and be very detailed.
Information in Other Formats
If you would like to receive material from this website or our publications in another language or format – such as audio, large print or Braille – please contact us.