Free Bus Travel - Frequently Asked Questions

What is it?

The concessionary travel scheme lets older and disabled people travel free on local buses and scheduled long distance coach services anywhere in Scotland.

Where can I Apply for a Travel Card

You can apply at any library or Council Access Point

Lost Cards

If you have lost your card please Tel: 0300 123 4565 or Email: accessmoray@moray.gov.uk

How do I apply if I am aged 60 or over?

Application forms are available from libraries and Council Access Points

When you return your completed application form to us please bring with you:

  • a new passport style photograph
  • Proof of address - recent documents which are acceptable: council tax bill, utilities bill, bank statement, television licence, letter from residential home, letter from the Local Authority
  • Proof of age - documents which are acceptable: birth certificate, passport, photo driving licence, recent Attendance Allowance award letter

* Please note a UK driving licence cannot be used for both proof of age and address

I am disabled, how do I apply?

Application forms are available from libraries and Council Access Points

You must be resident in Scotland and aged between 5 and 59 years. You will be eligible if you meet one of the following criteria;

  • If you are receiving the higher rate of the mobility component of the Disability Living Allowance (DLA) - please bring with you a current original award letter from Department of Work and Pensions or the original award letter (form DBD 384) dated within the last 12 months
  • If you are receiving the higher or middle rate of the care component of DLA - please bring with you a current original award letter from DWP or confirmation of award on form DBD 384 dated within the last 12 months
  • If you receive Personal Independence Payment. Please bring along a letter dated within the last 12 months confirming your eligibility.
  • If you are receiving Attendance Allowance - please bring with you a current original award letter from DWP or confirmation of award on form DBD 384 dated within the last 12 months
  • If you are receiving war pensioners mobility supplement please bring with you a current original award notice or letter of confirmation from the Veterans Agency dated within the last 12 months
  • If you are living in a care or residential home or hospital and are eligible for the higher rate or middle rate of the care component of DLA or Attendance Allowance - please bring with you a letter from the home /hospital confirming you are a resident  and that you are eligible for the higher rate or middle rate of the of the care component of DLA or Attendance Allowance and that you would be in receipt of this if they were not in the home/hospital.
  • If you have a current Blue Badge or the latest V11 vehicle licensing reminder from the DVLA showing the disabled taxation class or form DLA404 from DWP confirming higher rate mobility component of the DLA
  • If your application for a driving licence has been refused or revoked due to being unable to meet the fitness standards needed to drive. This does not apply to persistent misuse of drugs or alcohol. Please bring with you a DVLA letter reference number D206, D235, D220 and NS57.
  • If your ability to travel is impaired by a mental disorder and the disorder has lasted for more than one year and you need to travel to health or social care appointments or to other activities which are part of your treatment. Please bring with you a Mental Health Issues Certificate (NCT002) completed and signed by an appropriate professional.
  • If you are terminally ill or have progressively degenerative disorder which impedes your mobility and stops you carrying out day to day activities and are receiving the higher rate of the mobility component of DLA or the higher or middle rate of the care component of DLA (DBD 384) . If you are not receiving these allowances please bring with you a copy of a DS1500 report or a Hospice admittance letter confirming your condition
  • If you have lost a limb - one or both lower limbs; one lower and one upper limb or both upper limbs and are receiving higher rate of the mobility component of DLA or the higher or middle rate of the care component of DLA (DBD 384). If you are not receiving these allowances please bring with you written confirmation from your prosthetics clinic/centre, physiotherapist or rehabilitation centre.
  • If you are receiving a War Pensions Constant Attendance Allowance - please bring the award letter with you.
  • If you have epilepsy you will need to complete form NCT003, which is available from libraries and access points. The form will need to be signed by a hospital consultant, epilepsy specialist nurse or GP.

How do I apply if I am visually impaired?

If you are registered as blind or partially sighted please bring with you written evidence from the RNIB or a registered local Blind Society (North East Sensory Services) confirming that you are registered as blind or partially sighted.

How do I apply if I am profoundly or severely deaf?

You qualify for Scotland-Wide free Bus travel if you are profoundly or severely deaf. You will need a report from an Audiologist, Hospital Consultant or North East Sensory Services confirming the above. Your letter must state that you have bilateral hearing loss greater than 70dBHLs averaged over 1, 2 and 4KHz.

I am unable to travel by bus without assistance. Can the person accompanying me get free bus travel?

You may be able to get free bus travel for your companion if you meet one of the following :

  • You are receiving or have been awarded the higher or the middle rate of the care component of DLA. You will need to bring your current original award letter DWP or confirmation of award on form DBD 384.
  • You live in a care home, residential home or hospital and you are eligible for the higher or the middle rate of the care component of DLA or Attendance Allowance. Please bring with you a letter from the home /hospital confirming you are a resident  and that you are eligible for the higher rate or middle rate of the of the care component of DLA or Attendance Allowance and that you would be in receipt of this if they were not in the home/hospital.
  • You are registered as blind with the North East Sensory Services see Scottish Blind Persons Scheme

When you return your completed application form please bring with you a new passport style photograph; proof of address as well as the proof of entitlement listed above.

Further Information

You can find out about the new scheme from any library or Council Access Point

Contact Us

Contact Centre

0300 123 4565

accessmoray@moray.gov.uk

Online Services

A-Z of Online Forms | Data Protection Statement - Schools |

External Links

Transport Scotland Concessionary Travel |

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