Free Bus Travel - Frequently Asked Questions

Over 60, Disabled and 11-25 (Young Scot) applying for a card can now apply online at No application form will be required in this case

Please view the impact of COVID-19 on the production of National Entitlement Cards.

What is it?

The concessionary travel scheme lets older and disabled people travel free on local buses and scheduled long distance coach services anywhere in Scotland.

How to apply for a Travel Card

New cards (you have not previously had a Bus Pass):

  • Over 60, Disabled and 11-25’s (Young Scot) applying for a new card online at
  • If you cannot provide the relevant digital evidence to allow you to apply online please contact Customer Service by email: or 0300 123 4565 for further information

Lost, stolen, damaged card:

  • Contact Customer Services, by email: or phone 0300 123 4565, with your name, date of birth, full address and previous address if you have moved since your last card was received.

Renewal cards (card has or is due to expire):

Further Information

You can find out about the new scheme from any library or Council Access Point. Please note that these may be unavailable due to COIVD-19 restrictions.

Contact Us

Contact Centre

0300 123 4565

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