Single Person Discount Review Frequently Asked Questions (FAQs)
Moray Council is currently conducting a review of all Single Person discount awards. We appreciate in being part in this review you may have questions.
This page contains some of the most frequently asked questions that can arise from these reviews.
Why have I received this letter?
We are currently reviewing the Single Person discount awards that have been made to ensure that these remain correct. This is necessary to ensure that only those entitled to this reduction receive it, so protecting the public purse.
How do I complete the review form?
The easiest way to reply to the review is by using the text messaging or online services. Please refer to your letter for instructions on how to do this using your 6-digit unique code.
What happens if I don’t complete the form?
If the form is not returned within 14 days, you will receive a reminder letter.
What happens if the reminder is not completed?
If the reminder letter is not returned within 14 days, we will assume your situation has changed and cancel your Single Person discount. You will receive a new council tax bill, showing the increased amount that you have to pay.
If you want to complete the paper form and need help, please see below:
If you are the only adult living at the property, please tick the box on the right at the top of your form. Proceed to complete Section C and D if these are applicable to you.
If you are no longer the only adult living at the property, please tick the box on the left at the top of your form and provide the additional persons information in section A.
Sign, Print and Date the form and return it to the address provided at bottom of your letter.
Why am I being asked to return my information to a Nottingham address?
The address provided on your letter is a secure local government scanning facility based in Nottingham who provide services to many local authorities.
What should I do if someone is using my address for correspondence only OR I receive mail for previous occupants?
This will not affect your eligibility for Single Person discount if you are still the only adult living at the property. We recommend you return any unexpected mail not addressed to yourself, back to the sender.
A friend/relative stays with me a few nights a week, does this mean that I am no longer eligible?
If your friend or relative keeps their belongings at your house, then your address will likely be classed as their main residence. This would mean that you would no longer be eligible for Single Person discount and will need to declare their presence in your house in the review.
I have already informed the Council of a change in circumstances. Do I need to complete the form?
Yes. Please include all the details of your current situation.
Why have I received a text message after I have completed the form?
To ensure that everyone is paying the correct Council Tax, we occasionally carry out further checks to verify your validity to claim Single Person discount after a response is received. To prevent your discount from being removed, please follow the links included in the 2nd text message and complete the form.
How do I know the texts are from Moray Council?
Any text sent from the council regarding the Single Person discount review will come from ‘Moray’ and will follow on from the ‘Thank you’ text received once you complete your declaration. You will also only be able to log in with your Council Tax account number and postcode.
What happens if I receive a 2nd text message and I don’t complete the form?
We will assume your situation has changed and will remove your discount. You will receive a new council tax bill, showing the increased amount that you have to pay.
What should I do if my circumstances are not covered in the examples above?
If you are still unsure how to complete the form, or your circumstances are not covered, please use the online form, and select 'Other' (My circumstances are not covered by the categories above) to write an explanation of your current situation.
Alternatively, please return the paper form to the address at the bottom of your letter, with a covering letter with an explanation of your current situation.