Can I pay my Council Tax bill over twelve months?

Yes, by direct debit you can. To pay by twelve-month instalment-profile, please contact us.

I already pay my Council Tax by direct debit, can I change my payment date?

Yes. To change your payment date, please contact us.

What happens if a mistake is made?

If the Council or your Bank or Building Society makes a mistake, you are guaranteed a full and immediate refund from your Bank or Building Society of the amount paid. This is an important part of the Direct Debit Guarantee Scheme.

Can I cancel a Direct Debit Instruction?

Yes. A Direct Debit Instruction can be cancelled at any time by writing to your Bank or Building Society. Please send a copy of your cancellation letter to us too.

Do I need to complete a new Direct Debit Instruction at the start of every financial year?

No. Unlike payment by Standing Order, a Direct Debit Instruction is a continuous payment authority, which remains in operation until cancelled by you.