Can I set up a Direct Debit Online?

Yes, by clicking on this link. If your bank account requires more than one signature, or the Council Tax account is in the name of a company, you will need to download, print off, complete and return a paper Council Tax Direct Debit instruction, click on Council Tax Direct Debit Instruction (PDF) .

Can I pay my Council Tax Bill over twelve months?

Yes, by Direct Debit you can. To pay by twelve-month instalment-profile you can do this online. If your bank account requires more than one signature, or the Council Tax account is in the name of a company, you will need to download, print off, complete and return a paper Council Tax Direct Debit instruction, click on Council Tax Direct Debit Instruction (PDF).

I already pay my Council Tax by Direct Debit, can I change my payment date?

Yes, you can change this online, unless our bank account requires more than one signature, or the Council Tax account is in the name of a company, in which case you'll need to contact us.

I already pay my Council Tax by Direct Debit, how do I change my bank details?

You can change your bank details online, unless your bank account requires more than one signature, or the Council Tax account is in the name of a company, you will need to download, print off, complete and return a paper Council Tax Direct Debit instruction, click on Council Tax Direct Debit Instruction (PDF)

What happens if a mistake is made?

If the Council or your Bank or Building Society makes a mistake, you are guaranteed a full and immediate refund from your Bank or Building Society of the amount paid. This is an important part of the Direct Debit Guarantee Scheme.

Can I cancel a Direct Debit Instruction?

Yes. A Direct Debit Instruction can be cancelled at any time by contacting your Bank or Building Society. Please also inform us regarding the cancellation.

Do I need to complete a new Direct Debit Instruction at the start of every financial year?

No. Unlike payment by Standing Order, a Direct Debit Instruction is a continuous payment authority, which remains in operation until cancelled by you.