Can I set up a Direct Debit Online?

Yes, by accessing our webpage. If your bank account requires more than one signature, or the Council Tax account is in the name of a company, you will need to download, print off, complete and return a paper Council Tax Direct Debit instruction, click on Council Tax Direct Debit Instruction (PDF) .

Can I pay my Council Tax Bill over twelve months?

Yes, by Direct Debit you can. To pay by twelve-month instalment-profile you can access our webpage to do this. If your bank account requires more than one signature, or the Council Tax account is in the name of a company, you will need to download, print off, complete and return a paper Council Tax Direct Debit instruction, click on Council Tax Direct Debit Instruction (PDF).

I already pay my Council Tax by Direct Debit, can I change my payment date?

Yes, you can change this by accessing our webpage, unless our bank account requires more than one signature, or the Council Tax account is in the name of a company, in which case you'll need to contact us.

I already pay my Council Tax by Direct Debit, how do I change my bank details?

You can change your bank details by accessing our webpage, unless your bank account requires more than one signature, or the Council Tax account is in the name of a company, you will need to download, print off, complete and return a paper Council Tax Direct Debit instruction, click on Council Tax Direct Debit Instruction (PDF)

What happens if a mistake is made?

If the Council or your Bank or Building Society makes a mistake, you are guaranteed a full and immediate refund from your Bank or Building Society of the amount paid. This is an important part of the Direct Debit Guarantee Scheme.

Can I cancel a Direct Debit Instruction?

Yes. A Direct Debit Instruction can be cancelled at any time by contacting your Bank or Building Society. Please also inform us regarding the cancellation.

Do I need to complete a new Direct Debit Instruction at the start of every financial year?

No. Unlike payment by Standing Order, a Direct Debit Instruction is a continuous payment authority, which remains in operation until cancelled by you.