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Rechargeable Repairs Policy - Section 11

11.    Performance Monitoring

11.1  In order to comply with its service commitments, it is important that the Council should monitor the effects of rechargeable repair procedures. Areas to be monitored are as follows:

  • Number of rechargeable repairs carried out as a void repair;
  • Number of rechargeable repairs carried out as a response repair;
  • Cost of rechargeable repairs;
  • Income received from rechargeable repairs/recovery rate;
  • Numbers of disputes and outcomes, including; and
  • Monitoring by age, disability, ethnicity and gender etc.

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