Apply to the Scottish Welfare Fund
When you apply, it is important to provide as much information as you can about your situation as this will help us to make a quicker decision. Please tell us:
- Why you need this help and what items or living expenses are needed
- Your contact details, including phone number as we need this to get in touch with you about your application.
If you have a Social Worker or Housing Support Officer, you can ask them for help with the application. The Citizens Advice Bureau may also be able to provide help.
We may require proof of your identity and circumstances to process your application. We will also check our records and may contact other organisations to confirm your circumstances. If we need any more information, we will contact you directly.
Apply online: This is the easiest way to apply, as it can be done at any time of the day or night, anywhere that has an internet connection. You will be asked some questions to check if you are eligible to claim a Scottish Welfare Fund grant, before you can begin your application. You can click on the save and exit button at anytime and you will get a reference number and password so that you can return to the application and complete it later.
Telephone Application: You can call our customer service team on 01343 563456 between 8.45am and 5pm, Monday to Friday. This is not a freephone number, but we can call you back to go through the application form with you. You can also phone us using the self-service facilities at our access points.
In the event of an emergency outwith office hours (Monday to Friday 8.45am to 5pm) you can contact the council on 03457 565656.
We can also provide face-to-face support at Elgin Access Point, if you cannot complete a telephone or online application. Alternatively, print off and complete a paper application (pdf) and return it using the contact details on the back page of the application.
Have I been successful in my application?
We will phone you and send a letter to confirm our decision. We will usually tell you our decision on receipt of all information needed to make a decision, and in any event, no later than the end of the next working day for a crisis grant and within 15 working days for a community care grant.
If you are not successful in your application, you have the right to request a review, and you can read more about this process in our leaflet (PDF).
Other help if your application is unsuccessful
If the Scottish Welfare Fund cannot assist you, the Welfare Map provides information on how to get help with debts, housing, employment and specialist advice.
A factsheet from the Child Poverty Action Group on Financial Help in the Early Years (PDF) outlines the support that may be available for families from pregnancy to school age.
The Department for Work and Pensions can also provide financial assistance.
Customer Contact Team