Where you have been unsuccessful on your application
Please note that due to the Coronavirus (COVID-19) we are experiencing a significant increase in applications and enquiries therefore inevitably there will be delays in processing applications and responding to enquiries and emails. At this time normal processing times do not apply.
Please do not contact us for an update on applications; we will contact you via phone, text or e-mail as soon as we can so please bear with us.
I have been refused an award, or I’m unhappy with the award that I’ve been given, what can I do?
You can ask us to look at the decision again. This is called a review. A different decision maker who was not involved in the original decision, will look at your application again.
Is there a time-limit for requesting a review?
Yes. Requests should normally be within one month from the date of the original decision.
How do I make a request for a review?
You should normally make your request in writing by email, or in a letter and, include:
- date and reference number from your decision letter
- reasons why you think the decision is wrong
- any information that might make a difference to the decision, e.g. a change in your circumstances
You may in exceptional circumstances ask for a review in person, or by telephone.
What happens if I provide new information?
We will look at your case again, taking into account all new information.
How long should it take for the council to complete my review?
We aim to deal with Community Care Grant reviews within 15 working days and Crisis Grant reviews within 2 working days.
We will notify you in writing of the new decision. This will include an explanation of the decision, and information about what you can do if you are not happy with the review decision.
What decision can be made on a review?
Please note that due to the Coronavirus (COVID-19) we are experiencing a significant increase in applications and enquiries therefore inevitably there will be delays in processing applications and responding to enquiries and emails. At this time normal processing times do not apply.
Please do not contact us for an update on applications; we will contact you via phone, text or e-mail as soon as we can so please bear with us.
The review can decide to:
- uphold, or agree with, the original decision
- change the original decision
The review cannot reduce the original award, or take it away.
What can I do if I do not agree with the review decision?
If you’re still unhappy with the outcome of your review you can request an independent review by the Scottish Public Services Ombudsman’s Scottish Welfare Fund service.