Where you have been unsuccessful on your application

I have been refused an award, or I’m unhappy with the award that I’ve been given, what can I do?

You can ask us to look at the decision again. This is called a review. A different decision maker who was not involved in the original decision, will look at your application again.
 

Is there a time-limit for requesting a review?

Yes, requests should normally be within 20 working days from the date of the original decision
 

How do I make a request for a review?

You should normally make your request in writing, by emailing awards@moray.gov.uk , or in a letter to The Scottish Welfare Fund, The Moray Council Annexe, High Street, Elgin IV30 1BX, and include

• date and reference number from your decision letter
• reasons why you think the decision is wrong
• any information that might make a difference to the decision, e.g. a change in your circumstances

You may in exceptional circumstances ask for a review in person, or by telephone.
 

What happens if I provide new information?

We will look at your case again, taking into account all new information.
 

How long should it take for the council to complete my review?

We aim to deal with Community Care Grant reviews within 15 working days and Crisis Grant reviews within 2 working days.
We will notify you in writing of the new decision. This will include an explanation of the decision, and information about what you can do if you are not happy with the review decision.
 

What decision can be made on a review?

The review can decide to:

• uphold, or agree with, the original decision
• change the original decision

The review cannot reduce the original award, or take it away.
 

What can I do if I do not agree with the review decision?

If you’re still unhappy with the outcome of your review you can request an independent review by the Scottish Public Services Ombudsman’s Scottish Welfare Fund service.