Right to Repair

Under the  Housing (Scotland) Act 2001, if you have a Scottish secure tenancy or a short Scottish secure tenancy, you have the right to have certain small, urgent repairs carried out by your landlord. This is called the ‘Right to Repair’ scheme.

Repairs under this scheme, up to a value of £350, are called ‘qualifying repairs’. You can find a list of these below.

Repair times for different types of repair
Problem Maximum period (in working days) from the date immediately following the date you reported the qualifying repair or we inspected it
Blocked flue to an open fire or boiler

One

Blocked sink, bath or drain

One

Loss of all electric power

One

Partial loss of your electricity

Three

An outside window, door or lock which is not secure

One

Unsafe access path or step

One

Significant leaks or flooding from water or heating pipes, tanks or cisterns

One

Loss or partial loss of gas supply

One

Toilet not flushing if there is no other toilet in the house

One

Unsafe power or lighting socket or electrical fitting

One

Loss of water supply

One

Partial loss of water supply

Three

Loss or partial loss of heating or hot water and you have no other form of heating.

One

Loose or broken banister or hand rail.

Three

Timber flooring or stair treads which are not safe.

Three

Broken mechanical extractor fan inside the kitchen or bathroom.

Seven


If, for any reason, we do not carry out the work within the set timescale, we will give you £15 compensation for the inconvenience. You can also ask a second contractor to carry out the work—as long as they are on our list of approved contractors.

We will pay for all qualifying repairs.

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