Right to Repair

Under the  Housing (Scotland) Act 2001, if you have a Scottish secure tenancy or a short Scottish secure tenancy, you have the right to have certain small, urgent repairs carried out by your landlord.  This is called the ‘Right to Repair’ scheme.

Repairs under this scheme, up to a value of £350, are called ‘qualifying repairs’. You can find a list of these below.

Problem Maximum period (in working days) from the date immediately following the date you reported the qualifying repair or we inspected it
Blocked flue to an open fire or boiler One
Blocked sink, bath or drain One
Loss of all electric power One
Partial loss of your electricity Three
An outside window, door or lock which is not secure One
Unsafe access path or step One
Significant leaks or flooding from water or heating pipes, tanks or cisterns One
Loss or partial loss of gas supply One
Toilet not flushing if there is no other toilet in the house One
Unsafe power or lighting socket or electrical fitting One
Loss of water supply One
Partial loss of water supply Three
Loss or partial loss of heating or hot water and you have no other form of heating. One
Loose or broken banister or hand rail. Three
Timber flooring or stair treads which are not safe. Three
Broken mechanical extractor fan inside the kitchen or bathroom. Seven

If, for any reason, we do not carry out the work within the set timescale, we will give you £15 compensation for the inconvenience. 

You can also ask a second contractor to carry out the work—as long as they are on our list of approved contractors.

We will pay for all qualifying repairs.

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