Right to Repair
If you have a Scottish secure tenancy or a short Scottish secure tenancy, you have the right to have certain small, urgent repairs, up to the value of £350, carried out by your landlord. This is called the ‘Right to Repair’ scheme as set out in the Housing (Scotland) Act 2001.
Repairs under this scheme are called ‘qualifying repairs’. You can find a list of these below.
| Problem | Maximum number of working days for us to carry out the work - from the day after the date you reported the qualifying repair or we inspected it |
| Blocked flue to an open fire or boiler | One |
| Blocked sink, bath or drain | One |
| Loss of all electric power | One |
| Partial loss of your electricity | Three |
| An outside window, door or lock which is not secure | One |
| Unsafe access path or step | One |
| Significant leaks or flooding from water or heating pipes, tanks or cisterns | One |
| Loss or partial loss of gas supply | One |
| Toilet not flushing if there is no other toilet in the house | One |
| Unsafe power or lighting socket or electrical fitting | One |
| Loss of water supply | One |
| Partial loss of water supply | Three |
| Loss or partial loss of heating or hot water and you have no other form of heating. | One |
| Loose or broken banister or hand rail. | Three |
| Timber flooring or stair treads which are not safe. | Three |
| Broken mechanical extractor fan inside the kitchen or bathroom. | Seven |
If, for any reason, we do not carry out the work within the set timescale, we will give you £15 compensation for your inconvenience.
You can also ask another contractor from our List of Approved Contractors to carry out the work.
We will pay for all qualifying repairs.