FOI Request - Interpretation and Translation Services

Request 101003575561

1. What was your overall 23/24 spend for interpretation and translation services? (Apr’23 – Mar’24; Spend to include all service formats across all contracts held)

2. What was your overall 22/23 spend for interpretation and translation services? (Apr’23 – Mar’24; Spend to include all service formats across all contracts held)

3. What was your overall 21/22 spend for interpretation and translation services? (Apr’23 – Mar’24; Spend to include all service formats across all contracts held)

Please confirm the following details for your provider(s) of interpretation services for each year:

4. Scope of contract and value of spend where in scope in Apr’23-Mar’24 year (for each in-house/provider)
a)   Pre-booked face-to-face (Yes/No, if ues £x)
b)   Pre-booked video (Yes/No, if ues £x)
c)    Pre-booked telephone (Yes/No, if ues £x)
d)   On-demand video (Yes/No, if ues £x)
e)   On-demand telephone (Yes/No, if ues £x)
f)     British Sign Language (Yes/No, if ues £x)
g)   Interpreters on wheels (Yes/No, if ues £x)

5. Value of spend against each in-scope service Apr’22-Mar’23 year

6. Value of spend against each in-scope service Apr’21-Mar’22 year
7. Current contract start date
8. Current contract end date
9. Any extension options available under the existing contract
10. How was this contract awarded?
11.  Which procurement framework was used to award this contract?
12. Have service credits been applied in the last 12 months? If yes, what performance failure was this linked to?
13. Is there is an exclusivity clause, which would prevent you from piloting additional or complementary interpreting services during the duration of your current contract?
14. From which budget within your organisation are interpreting services funded?
15. Which staff member/job role is responsible for signing off that budget? (e.g. Equality, Diversity & Inclusion Lead)
16. Which staff member/job role manages the interpretation services contract(s)? (e.g. Equality, Diversity & Inclusion Lead)

Response 18-06-2024

Please find the information requested here.