Project Achievements
Our Development Team has been working on creating products and processes to benefit all residents and users of Moray Council since the Moray Connected project began in 2015. Below is an outline of what has been achieved so far to enable our users and residents 24/7 access to manage their services.
myaccount – your online customer account
- Manage all your council services online at time that’s convenient for you – accessible 24/7, secure and easy-to-use
- Tenants can link housing accounts to myaccount and sign in to see all accounts in one place. No need to re-enter your application number every time
- See all requests and transactions you have logged with us (when using myaccount)
- Forms will auto-populate personal details and can be saved to complete at a later date
- Services available now: report road network faults, request a special collection (bulky uplift), make a garage application, report anti-social behaviour, view housing application status and check rent balance
Education and Learning
- Website layout and content reviewed to make it easier for customers to access relevant information, in less 'clicks'
- School survey on the online services that parents/guardians would like to use for school administration tasks and communication received 574 responses from across Moray.
Environmental Services
- Check gritting routes on our interactive map - updated twice daily
- Use our map to find your nearest recycling centres and points
- Use our map to find your nearest play park and what play equipment it has
Planning and Building Standards
- Website layout and content review to make it easier for customers to access relevant information, in less 'clicks'
Housing Services
- Council tenants can view their rent balance and make a payment online
- Texts are sent to customers who fall into rent arrears
- Those in rent arrears can set up an instalment offer online to clear their housing debt
- Tenants can fill out and submit a form online to: end a tenancy agreement on behalf of someone that has passed away, apply to join our grass cutting service, apply for a council garage, apply for permission to make a change (eg. erect a satellite dish, or put up a shed)
- Receive and accept a housing offer online
- Tenants can fill out and print a form to: succeed a tenancy, apply for a joint tenancy, take on a lodger, etc
- Website layout and content review to make it easier for customers to access relevant information, in less 'clicks'
Revenues Service
- Promoting the Scottish Welfare Fund for residents facing an exceptional financial burden, to let them know they can apply online for financial assistance
- Website layout and content review to make it easier for customers to access relevant information, in less 'clicks'
Licensing – Registration of Birth, Deaths and Marriages
- Website layout and content review to make it easier for customers to access relevant information, in less 'clicks'
Licensing - Legal and Democratic
- We have launched an electronic form for taxi drivers to apply for, or renew licence for themselves and their vehicles
- We have launched an electronic form for taxi firms to apply for a booking office licence
- Licence applicants can pay the licensing fee through our online shop
- Current licence holders will be automatically sent a text or email reminder when their licence is due to expire, so they can renew in time
- Website layout and content review to make it easier for customers to access relevant information, in less 'clicks'
Community Safety
- Our residents can fill out an electronic form to report anti-social behaviour like dog fouling, noise, fly tipping, abandoned vehicles and more, 24/7
- Website layout and content review to make it easier for customers to access relevant information, in less 'clicks'
Ongoing work
- Social Care and Integrated Children's Services - reviewing layout and content to make it easier for customers to access relevant information, in less 'clicks'
- Responses received from the school survey are being reviewed and prioritised
- Private Sector Housing section - reviewing layout and content to make it easier for customers to access relevant information, in less 'clicks'
- Making more online services available on myaccount, including request a certificate from our registrar's office
- Public consultation to find out what YOU want to be able to do online - email us your ideas
- Promotion of the Moray Connected project and achievements
Coming soon...
- Make leisure activity bookings
- Request copies of certificates from our registrar's office