Project Achievements

Our Development Team has been working on creating products and processes to benefit all residents and users of Moray Council since the Moray Connected project began in 2015. Below is an outline of what has been achieved so far to enable our users and residents 24/7 access to manage their services.

Environmental Services

  • Use our map to find your nearest play park and what play equipment it has.
  • Request a disabled parking bay near your home.
  • Challenge an excess charge notice (parking fine) online 24/7
  • Report a damaged bus shelter online 24/7

Housing service

  • Council tenants can view their rent balance and make a payment online
  • Texts are sent to customers who fall into rent arrears
  • Those in rent arrears can set up an instalment offer online to clear their housing debt
  • Tenants can fill out and submit a form online to: end a tenancy agreement on behalf of someone that has passed away, apply to join our grass cutting service, apply for a council garage, apply for permission to make a change (eg. erect a satellite dish, or put up a shed)
  • Receive and accept a housing offer online
  • Tenants can fill out and print a form to: succeed a tenancy, apply for a joint tenancy, take on a lodger, etc
  • Website layout and content review to make it easier for customers to access relevant information, in less 'clicks'

Revenues service

  • Promoting the Scottish Welfare Fund for residents facing an exceptional financial burden, to let them know they can apply online for financial assistance
  • Website layout and content review to make it easier for customers to access relevant information, in less 'clicks'

Legal and Democratic - licensing

  • We have launched an electronic form for taxi drivers to apply for, or renew licence for themselves and their vehicles
  • We have launched an electronic form for taxi firms to apply for a booking office licence
  • Licence applicants can pay the licensing fee through our online shop
  • Current licence holders will be automatically sent a text or email reminder when their licence is due to expire, so they can renew in time
  • Website layout and content review to make it easier for customers to access relevant information, in less 'clicks'

Community Safety

  • Our residents can fill out an electronic form to report anti-social behaviour like dog fouling, noise, fly tipping, abandoned vehicles and more, 24/7
  • Website layout and content review to make it easier for customers to access relevant information, in less 'clicks'

Ongoing work

  • Working towards launching myaccount - a secure portal which customers can log onto to manage all of their services without having to enter multiple reference numbers, and they can see all the transactions they have with us
  • Sharing data internally, safely, to enable us to create myaccount for our customers
  • Public consultation to find out what YOU want to be able to do online - email us your ideas
  • Promotion of the Moray Connected project and achievements

Coming soon...

  • myaccount launch - your online services portal

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Online Services

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