Using outcomes information

Practitioners must agree within their agency how they will collate and record information captured as part of the wellbeing web approach. The outcomes information can be used to support the work of an individual plan and also to report on overall service outcomes. Highlighting areas where progress is not happening as planned can help identify the need for more resources or for changes in the way services are delivered.

Measuring outcomes can broadly be placed into three categories :

• The perception of the individual receiving the service, their carer and the judgement of the practitioner.
• Improvements, change or stability that meets the desired outcomes of the service. For example the percentage of those assessed; the number reported as feeling safe, healthy, active etc.
• Improvements in aspects of the service provision. For example, what needs to change?

We may wish to gather information on :

• What has been considered successful.
• When it was successful (specify the circumstances).
• Why this was successful.

This will develop understanding of some of the complex elements often present in making positive changes a reality.

The wellbeing web is intended to support and enhance professional judgement.  It is anticipated that this will support analysis of an individual’s circumstances and provide evidence of what is working in practice.  This does not replace the importance and value of professional assessment but the resultant findings can contribute to a process of achieving better outcomes and service improvement.

The information gathered using the wellbeing web should be recorded within the service and where appropriate, aggregated on an annual basis to highlight effective intervention and to target unmet need. For example, within a team, key data should be collated to reflect how many service users are using the web and how this has or has not contributed to care planning, inclusion, decision making and achieving positive outcomes.