FOI Request - Homelessness Contact Methods

Request 101003895906

Please could you provide the following information as of the most recent date available:

1.  The number of contacts from those threatened with homelessness (likely to become homeless within 56 days) sorted by contact method e.g. phone, email, in-person, web form

2.  The number of contacts from legally homeless individuals sorted by contact method e.g. phone, email, in-person, web form

3.  The number of contacts from those threatened with homelessness or those who are legally homeless which led to resolution e.g. accommodation found

Response 08-01-2026

1. Information not held. We do not keep records on how applicants initially make contact with us. Information that is not held falls under Section 17 of the Freedom of Information (Scotland) Act 2002 - Information not held.

2. Information not held. We do not keep records on how applicants initially make contact with us. Information that is not held falls under Section 17 of the Freedom of Information (Scotland) Act 2002 - Information not held.

3. Our homeless data including approaches and outcomes can be found at https://www.gov.scot/collections/homelessness-statistics/ This information is therefore exempt under section 25 of the Freedom of Information (Scotland) Act 2002, information otherwise accessible.