Moray Council Out of Hours Support
Our contact centre is open from 08:45am to 5pm Monday to Friday.
IF THERE IS AN IMMEDIATE THREAT TO YOUR LIFE, PLEASE CALL 999.
Outside of these hours and on public holidays, if there is an immediate threat to your health and safety or risk of major damage to a property, please call 03457 565656.
The team will only progress requests that are a genuine emergency. Any non-emergencies can be reported on our website here 24/7 or by telephone during our daytime hours. See below for emergency situations.
Emergency Road and Streetlighting Repairs
Useful Numbers for Other Emergency Situations
Emergency Housing Repairs
Emergency repairs are where there is a risk to tenants or the public. If it is not an emergency, you can use our online form to report repairs.
Examples of an emergency housing repair include:
- Lost or broken keys
- Total loss of heating/ hot water
- Unsafe power or lighting sockets
- Total loss of water, electricity or gas
- Unsafe electrical fittings
- Loss of bathroom light where fitting is s sealed unit
- Faults with smoke alarms or heat detectors
- Main sewer drain is blocked and backing up into property
- Blocked toilet facilities and only one toilet in property
- Insecure doors and windows to home
- Out of service lifts
- Failure of warden alarm or call system
- Failure of door enter system for elderly or vulnerable tenants requiring daily assistance
- Fire at a property
- Communal door entries – full lock out, lock in or wires exposed
- Structural damage to roofs and walls
- Police forced entry
Certain repairs are our responsibility, and others are your responsibility. We will tell you when we you contact us if the repair is our responsibility or not.
Other emergency contacts you may find useful:
Gas: If you can smell gas or suspect a leak phone 0800 111 999 (24 hours a day, 7 days a week)
BSL: report a gas emergency using SignLive
Electricity: If you have a power cut phone 105 (24 hours a day, 7 days a week)
Water: If you have problem with your water supple, phone 0800 0778 778 (24 hours a day, 7 days a week)
Homelessness
You are facing immediate homelessness and have no accommodation options available during the evening and weekend
Emergency Road and Streetlighting Repairs
For any issues on the trunk road network (including the streets within the towns along the route) these are maintained by Amey on behalf of Transport Scotland. Please call 08000 830084
The trunk roads are:
A95- From A9 at Aviemore to the A96 at Keith
A96 – From the A9 at Inverness to the A90 at Aberdeen
If it is not an emergency, you can Report it Here
An emergency fault is one that could cause immediate harm to the public and/or vehicles such as, but not limited to, the following;
- Defect (e.g. Large Pothole) that poses an immediate risk to public safety
- Collapsed bridge or retaining wall
- Fallen power or telephone line, blocking the road
- Flooding where there is a risk to property or road users
- Spillage (e.g. fuel/oil causing a significant hazard)
- Gully or manhole cover missing or damaged
- Debris on road (e.g. rock or other significant hazard)
- Rockfall or landslip
- Subsidence
- Fallen tree or branch, blocking the road
- Exposed wires on street lighting or traffic sign apparatus.
- Accident damage on street lighting or traffic sign apparatus.
- Entire sections/areas of street lighting being off (not just single lights)
Waste & Open Spaces
An emergency is when there is an immediate danger to health and safety
Examples of Waste & Open Space emergencies are:
- Report of damaged equipment on playpark
- Report of discarded hypodermic needles in a public place
- Report of fly tipping on the public highway
- Report of debris on the road from a road traffic accident
- Report of roadkill on highway which could cause danger to road users
- Fallen trees in parks & open spaces causing a danger to public safety in public areas