FOI Request - Road Private Contractors

Request 101003849443

I am submitting a request under the Freedom of Information Act 2000 for details relating to private contractors hired by your council to undertake pothole repair work.
Please provide the following information for each of the financial years 2021/22, 2022/23, 2023/24, 2024/25 and 2025/26 (to date)

1. Private Contractors Used:
a) Which private contractors or service providers has the council engaged to carry out pothole repair work during each of the above financial years? Please list all contractors used in each financial year.
b) How much has the council paid to each of these contractors for pothole repair services in each of the same financial years?
c) For each contractor listed:
i) Does (or did) the private contractor subcontract any part of the pothole repair work to third parties? If so, please provide the names of any subcontractors involved and if held, the total amount they were paid for the work in each financial year.

2. Key Performance Indicators (KPIs):
Please note: This section refers only to the main contractors hired by the council, not their subcontractors.
a) What Key Performance Indicators (KPIs) are included in the contracts or agreements with these private service providers regarding pothole repair performance (e.g. response times, repair durability, inspection pass rates)?
b) For each financial year, please indicate whether each contractor met, partially met or failed to meet these KPIs.

3. Auditing and Quality Control:
Please note: This section refers only to the main contractors hired by the council, not their subcontractors.
a) Does the council audit or inspect pothole repair work completed by their private contractors?  If so, please provide details of the process (e.g. frequency of checks, who conducts them, what criteria are used).
b) Please also provide the outcomes of these audits for each of the above financial years and whether there were any financial penalties, contract deductions, ended contracts, warnings or performance improvement plans issued as a result of a failed inspection.

Clarification sought 09-09-2025

Clarification received 24-09-2025