FOI Request - UCAP and Safeguarding Policies

Request 101003849402

I am making a formal request under the Freedom of Information (Scotland) Act 2002 (FOISA).
Please provide me with the following information:

1. Unacceptable Customer Action Policy (UCAP)
a) A complete copy of the current UCAP used by Moray Council.
b) All internal guidance, procedures, or training materials provided to staff on applying UCAP, including criteria for imposing, reviewing, or lifting restrictions.
c) Records showing how UCAP decisions are monitored, including any oversight or appeal mechanisms.

2. Safeguarding and Adult Support & Protection
a) Current policies, procedures, and internal guidance documents relating to adult safeguarding and Adult Support and Protection (Scotland) Act 2007 compliance.
b) Any training materials provided to council officers or contractors on safeguarding vulnerable adults.
c) Details of how safeguarding referrals are recorded, escalated, and audited within Moray Council.

3. Oversight and Accountability
a) The names of the roles (not individuals) responsible for authorising UCAP restrictions and safeguarding decisions.
b) Copies of any recent audits, reviews, or reports (since January 2023) on the council’s handling of UCAP or safeguarding processes.