FOI Request - Insurance Claims Timescales

Request 101003822365

1. I would like to know the timescale the Moray Council aims for in resolving completely insurance claims, where the council is not contesting liability.

2. I would like to know the mean average time it takes to resolve completely insurance claims, where the council is not contesting liability.

These times referred to are from the claimants form being first submitted to any department in the council and the compete resolution of the claim. I do not want just the times starting from the time that the insurance department receives the claim. I am looking from the claimants perspective how long does it take for their claim to be resolved.