When to call in an Emergency

Our contact centre is open from 08:45am to 5pm Monday to Friday.

Outside of these hours and on public holidays if there is an immediate threat to your health and safety or risk of major damage to a property, please call 03457 565656.

The team will only progress requests that are a genuine emergency. Any non- emergencies can be reported on our website here 24/7 or by telephone during our daytime hours.

Emergency Housing Repairs

Emergency repairs are where there is a risk to tenants or the public. If it is not an emergency, you can use our online form to report repairs.

Examples of an emergency housing repair include:

  • Lost or broken keys
  • Total loss of heating/ hot water
  • Unsafe power or lighting sockets
  • Total loss of water, electricity or gas
  • Unsafe electrical fittings
  • Loss of bathroom light where fitting is s sealed unit
  • Faults with smoke alarms or heat detectors
  • Main sewer drain is blocked and backing up into property
  • Blocked toilet facilities and only one toilet in property
  • Insecure doors and windows to home
  • Out of service lifts
  • Failure of warden alarm or call system
  • Failure of door enter system for elderly or vulnerable tenants requiring daily assistance
  • Fire at a property
  • Communal door entries – full lock out, lock in or wires exposed
  • Structural damage to roofs and walls
  • Police forced entry

Certain repairs are our responsibility, and others are your responsibility. We will tell you when we you contact us if the repair is our responsibility or not.

Other emergency contacts you may find useful:

Gas: If you can smell gas or suspect a leak phone 0800 111 999 (24 hours a day, 7 days a week)

BSL: report a gas emergency using SignLive

Electricity: If you have a power cut phone 105 (24 hours a day, 7 days a week)

Water: If you have problem with your water supple, phone 0800 0778 778 (24 hours a day, 7 days a week)

Homelessness

You are facing immediate homelessness and have no accommodation options available during the evening and weekend

Emergency Road and Streetlighting Repairs

For any issues on the trunk road network (including the streets within the towns along the route) these are maintained by Amey on behalf of Transport Scotland. Please call 08000 830084

The trunk roads are:

A95- From A9 at Aviemore to the A96 at Keith

A96 – From the A9 at Inverness to the A90 at Aberdeen

If it is not an emergency, you can Report it Here

An emergency fault is one that could cause immediate harm to the public and/or vehicles such as, but not limited to, the following;

  • Collapsed bridge or retaining wall
  • Fallen power or telephone line, blocking the road
  • Flooding where there is a risk to property or road users
  • Spillage (e.g. fuel/oil causing a significant hazard)
  • Gully or manhole cover missing or damaged
  • Debris on road (e.g. rock or other significant hazard)
  • Rockfall or landslip
  • Subsidence
  • Fallen tree or branch, blocking the road
  • Exposed wires on street lighting or traffic sign apparatus.
  • Accident damage on street lighting or traffic sign apparatus.
  • Entire sections/areas of street lighting being off (not just single lights)

Waste & Open Spaces

An emergency is when there is an immediate danger to health and safety

Examples of Waste & Open Space emergencies are:

  • Report of damaged equipment on playpark
  • Report of discarded hypodermic needles in a public place
  • Report of fly tipping on the public highway
  • Report of debris on the road from a road traffic accident
  • Report of roadkill on highway which could cause danger to road users
  • Fallen trees in parks & open spaces causing a danger to public safety in public areas

Useful numbers for other emergency situations

Flooding Information and Advice

SEPA – Elgin phone 01343 547663, Aberdeen phone 01224 266600

Find out about flooding in your area via Floodline Scotland or phone: 0345 988 1188

Utilities:

Electricity

Experiencing a power cut? Phone 105 to get help and advice, free of charge on mobile and landlines (24 hours a day, 7 days a week)

Scottish and Southern Energy Network: Phone 0800 300 999

Water

Scottish Water: Phone 0800 0778 778

Gas

If you smell gas or suspect a leak, phone 0800 111 999 (24 hours a day, 7 days a week)
BSL: report a gas emergency using SignLive

Scottish Power: Phone 0800 092 9290 (from a landline) or 0330 1010 222 (from a mobile)

Emergency Services

Police, Fire, Ambulance, Coastguard: 999

NHS Inform:111 – if you are worried about someone who is ill

Rate this Page