FOI Request - Digital Platforms

Request 101003763777

1.  Content Management Systems

a. The name and version of your current primary Content Management System(s)
b. The annual cost of licensing, maintenance, and support for each CMS
c. The contract start and end dates for your CMS platform(s)
d. The name of the supplier/vendor for each CMS
e. The procurement framework used to purchase the CMS (if applicable)
f. The total implementation cost of your current CMS solution
g. Any planned procurement activities relating to CMS platforms in the next 24 months

2.  Case Management Systems / Customer Relationship Management Systems

a. The name and version of your current Case Management System(s) or Customer Relationship Management System(s)
b.  The annual cost of licensing, maintenance, and support for each Case Management System or Customer Relationship Management System(s)
c. The contract start and end dates for your Case Management System(s) or Customer Relationship Management System(s)
d. The name of the supplier/vendor for each Case Management System or Customer Relationship Management System(s)
e. The procurement framework used to purchase the Case Management System(s) or Customer Relationship Management System(s) (if applicable)
f. The total implementation cost of your current Case Management System solution(s) or Customer Relationship Management System(s)
g.   Any planned procurement activities relating to Case Management Systems or Customer Relationship Management System(s) in the next 24 months

Response 30-04-2025

1.a) Rhythmyx - version 7.3.2

b) Software is now open source.

Support Contract - Intersoft £29,469
 

c) Not applicable, it is open source

d) Percussion

e) Not applicable

f) Not held. Information that is not held falls under Section 17 of the Freedom of Information (Scotland) Act 2002 - Information not held.

g) It is planned to procure a replacement CMS system in the next 24 months

2. a) Lagan - version 15.4r8

b) £57769.67

c) 01/04/2010 - 31/03/2026

d) Verint Systems UK Limited

e) Not applicable

f) Not held. Information that is not held falls under Section 17 of the Freedom of Information (Scotland) Act 2002 - Information not held.

g) It is planned to procure a replacement CRM system in the next 24 months