FOI Request - IT Service Management Contracts

Request 101003747631

Regarding the council's IT Service Management (ITSM) contracts and related services. I would appreciate if you could provide the following details:

1.  Current IT Service Management (ITSM) Provider(s)

Name of the supplier(s) providing ITSM software and/or services.

2.  Contract Details
Contract start date
Contract end date
Details of any contract extensions (if applicable)
Total annual cost of the contract(s)

3.  ITSM Tools & Software in Use
Name of the ITSM tool(s) used by the council (e.g., ServiceNow, Jira Service Management, BMC Remedy, etc.).

4.  Procurement & Renewal
Contract renewal date
Procurement framework or tendering process used (e.g., G-Cloud, CCS Framework, Open Tender, etc.)

5.  Contact Information
Name and job title of the person(s) responsible for ITSM contract management and procurement (if available under FOI).
Contact email or phone number (if permissible under FOI).