FOI Request - Inclusive Communication Practices

Request 101003738977

I’m writing from the Health and Social Care Alliance Scotland (the ALLIANCE) with a request for information on your inclusive communication practices.

I am looking for information on the following:

1.  Do you track requests for inclusive communication support in your listed authority? This could include (but is not limited to) requests for communication support for meetings (online or in person) and for static resources, e.g. large print, telephone calls, email/digital correspondence, Easy Read, Braille, Moon, Guide-Communicator support, BSL or Deafblind Manual interpretation or translation, Electronic Note Takers, audio descriptions, captions.

2.  How many requests for inclusive communication support were made to you in 2020, 2021, 2022, 2023, and 2024? Data in either a year-by-year breakdown, or as a single figure across 2020-2024 would be helpful; whichever is easiest.

3.  How many of those requests for inclusive communication support made to you in 2020, 2021, 2022, 2023, and 2024 were fulfilled? Data in either a year-by-year breakdown, or as a single figure across 2020-2024 would be helpful; whichever is easiest.

4.  What types of inclusive communication support request were made to you in 2020, 2021, 2022, 2023, and 2024? This could include (but is not limited to) requests for large print, telephone calls, email/digital correspondence, Easy Read, Braille, Moon, Guide-Communicator support, BSL or Deafblind Manual interpretation or translation, Electronic Note Takers, audio descriptions, captions. Data in either a year-by-year breakdown, or as a single figure across 2020-2024 would be helpful; whichever is easiest.

5.  How many complaints did you receive about a lack of inclusive communication in 2020, 2021, 2022, 2023, and 2024? Data in either a year-by-year breakdown, or as a single figure across 2020-2024 would be helpful; whichever is easiest.

6.  How many complaints about inclusive communication made in 2020, 2021, 2022, 2023, and 2024 have been resolved? Data in either a year-by-year breakdown, or as a single figure across 2020-2024 would be helpful; whichever is easiest.

7.  Do you offer your staff training on inclusive communication?

8.  If you provide staff with training on inclusive communication, is this training open to all staff or to selected groups?

9.  What percentage of your staff accessed inclusive communication training in 2020, 2021, 2022, 2023, and 2024? Data in either a year-by-year breakdown, or as a single figure would be helpful; whichever is easiest.

Response 02-04-2025

1. Requests for BSL and interpretation and translation are recorded by the Equalities Officer.

2. 

* The low numbers associated with this response may result in the identification of individuals. Therefore numbers between 1 and 5 have been redacted and marked with an asterisk instead. This response is exempt under Section 38(1)(b) of the Freedom of Information (Scotland) Act 2002 - personal information.

3. All requests in Q2 (above) were fulfilled.

4. BSL, written translations and interpretation or translation requests.

5. Nil response

6. Not applicable

7. & 8. Moray Council do not currently offer specific training on Inclusive Communications.  The Scottish Government are currently developing a national Inclusive Communications Toolkit and Guidance which is due to be rolled out to Scottish Local Authorities late 2025.

9. Not applicable