FOI Request - Complaints re Works to Bathrooms of Council Owned Houses

Request 101003719335

I am writing to request information under the Freedom of Information Act 2000 regarding complaints and updates to the bathrooms of council owned properties during the period 1st January 2024 to December 2024.

Please can you provide me with:

1.  The number of complaints relating to bathrooms during the time frame

2.  The type of complaint, for example, mould, leaks, not fit-for-purpose fixtures etc.

3.  Whether those complaints have been resolved and the work carried out

4.  Date of resolution (if applicable)

As well as:

5.  The number of works completed to bathrooms during the time frame (with or without complaints)

6.  The type of works completed, for example, maintenance, mould removal, refit

Response 12-03-2025 

1. There are 33 formal complaints which relates to council houses bathroom during 1st January 2024 to 31st December 2024.

2. The number of complaints received per type is lower than 5. Numbers of 5 or less may lead to the identification of individuals. This information is therefore exempt under Section 38(1)(b) of the Freedom of Information (Scotland) Act 2002 - Personal Information. 

Please see below a list of the types of complaints:

Type of Complaints:
Bathroom Floor
Bathroom Upgrade
Bathroom wall replacement
Ceiling
Damp
Damp and Mould
Exhaust fan noise
Frozen Pipes
Installation
Lamination/Flooring
Leakage
Leakage/Sink Missing parts
Mould
Outstanding Repairs
Painting Issue
Wet Wall and Flooring
Other
Workmanship
Pest
Blockage

3. All the complaints have been resolved.

4. The date of resolution for all 33 council house complaints were between 29/02/2024 and 03/12/2024.

5. There were 1943 jobs carried out to 1362 properties relating to bathrooms (with or without complaints) between 1st January 2024 to 31st December 2024.

6. Below are the type of works completed between 1st January 2024 and 31st December 2024: