FOI Request - Pothole Damage 2021 to 2024

Request 101003714333

For each of these calendar years - 2021, 2022, 2023, 2024 - please answer the following questions:

1.  How many potholes were reported to the council by members of the public?

2.  How many potholes were detected as part of the council’s own monitoring?

3.  How many claims for pothole-related damage did the council receive from drivers?

4.  How many claims resulted in the council paying out to drivers (i.e. the number of successful pothole-related damage claims recorded)?

5.  What is the average sum that was paid out to drivers per claim?
 

Response 26-02-2025

1. 

Year No Enquiries
2021 736
2022 549
2023 822
2024 1220

Please note, this is a count of all enquiries logged as either Carriageway Defects or Potholes. Each enquiry could be for 1 or multiple defects per enquiry.

2. 

Year No of Instructions
2021 6228
2022 4097
2023 6196
2024 7569
2025 1215

Please note, this is a count of all instructions issued as either Carriageway Defects or Potholes, that did not originate from an enquiry. Each instruction could be for 1 or multiple defects per instruction.

3.

2021 51
2022 42
2023 38
2024 75

Please Note:  Payments are reimbursements for damage/loss through insurance – not compensation
All claims and legal costs are covered in our insurance premium!

4. 

2021 <5*
2022 <5*
2023 <5*
2024 <5*

*The low numbers associated with this response may result in the identification of individuals. Therefore numbers between 1 and 5 have been redacted.
This response is exempt under Section 38(1)(b) of the Freedom of Information (Scotland) Act 2002 - personal information.

5. 

2021 £600.96
2022 £53.25
2023 £69.03
2024 £36.64