FOI Request - ITSM Software Expenditure

Request 1010036999562

1.  Running costs: Please provide the past 3 years costs (for clarity, these refer to your financial year whatever that may be).

Item                                                                        2024            2023         2022              Total
1.1  Implementation
1.2  Subscription / Licencing
1.3  Support
1.4  Professional Services (project work etc)
1.5  Managed Services (where applicable)
1.6  Approximate Staff costs ass'c with running the platform
And/Or
1.7  Number of FTE associated to platform operations (if unable to provide answer to 6)  

2.  Implementation: if your system was implemented in the last 3 years, please provide the start and finish date or duration of this implementation project

3.  Service Management System Vendor: Which vendor provided the service management system software (e.g., ServiceNow, Jira Service Management, Halo, Freshservice, Ivanti, Xurrent/4me, ManageEngine etc.)?

4.  Scope: Please provide the business scope of your system, does it include business functions outside of IT (e.g., HR Case Management, Facilities, Finance etc.)?

5.  Users: How many agent (fulfillers/users) licences do you have?

Response 11-02-2025

1. 1.1 Not applicable

1.2 Not applicable

1.3 2022: £8500, 2023: £11,500, 2024: £12,405;  Total £32,405                                                       

1.4 Not applicable

1.5 Not applicable

1.6 Not held. Information that is not held falls under Section 17 of the Freedom of Information (Scotland) Act 2002 - Information not held.

1.7 Not held. Information that is not held falls under Section 17 of the Freedom of Information (Scotland) Act 2002 - Information not held.

2. Not applicable

3. Sunrise Software

4. IT

5. 30