FOI Request - Understanding ICT

Request 101003670404

SIP Trunking

Have you implemented SIP?
If yes, when does the contract expire?
Who is your SIP provider?
The email address of the primary contact for this contract?

Team Licences

Which Microsoft 365 Licence do you have e.g. E3, E5 Have you voice enable your Teams Licences?
If not, is that something you are considering?

Telephony

What is your current telephony system?
How many users of the telephony system?
When is the contract up for renewal?
The email address of the primary contact for this contract?

Contact Centre

What contact centre solution is the council using?
How many agents does the contact centre employ?
When is the contract for the contact centre ending?
How long do you usually contract for?
The name of the relevant contact?

Mobile phones

Who is your current mobile phone provider?
How many mobile connections?
When is the contract up for renewal?
How long do you contract for (24 or 36 months)?
The email address of the primary contact for this contract?

Response 09-12-2024

The information requested is already published in the Council's contract register and is therefore exempt under section 25 of the Freedom of Information (Scotland) Act 2002, information otherwise accessible. For ease of reference please find a link to the web page at this link: http://www.moray.gov.uk/downloads/file101332.pdf