FOI Request - Telephony

Request 101003635720

Could the council, please confirm the below information?

A) Unified Communications

1.    The manufacturer of the council's unified communications software.
2.    The provider (the company that you signed the contract with) for your unified communications software.
3.    Contract end date for your current unified communications software.
4.    Do you have any extensions available on your current contract for the councils unified communications software? If so, please give full details.

B) Contact Centre

1.    Is the council's contact centre outsourced? If so, to who?
2.    How many contact centre agents does the council employ?
3.    The manufacturer of your contact centre software
4.    The provider (the company that you signed the contract with) for your contact centre software.
5.    Contract end date for your current contact centre software.
6.    Do you have any extensions available on your current contract for the council's contact centre software? If so, please give full details.

Response 04-10-2024

A) Unified Communications

The Council uses Microsoft Teams. The contract details for the Corporate Microsoft Licences are available on the Council’s website and are therefore exempt under section 25 of the Freedom of Information (Scotland) Act 2002,  information otherwise accessible. For ease of reference please find a link to the web page here: http://www.moray.gov.uk/moray_standard/page_101331.html

B) Contact Centre

1. No

2. 12.5FTE

3. Verint (Lagan)

4. -6. The contract details for the Customer Management are available on the Council’s website and are therefore exempt under section 25 of the Freedom of Information (Scotland) Act 2002,  information otherwise accessible. For ease of reference please find a link to the web page here: http://www.moray.gov.uk/moray_standard/page_101331.html