FOI Request - ICT Staff

Request 101003571253

1.  No of permanent ICT staff currently employed

2.  No of temporary ICT staff currently employed

3.  No of agency workers or contractors providing ICT support

4.  No of ICT vacancies

5.  List of job titles and salary bandings

6.  Total cost of ICT support, if all vacancies were filled in capital terms

7.  Total cost of ICT support, if all vacancies were filled in revenue terms

8.  Is all ICT support centralised and embedded within the ICT Service? (YES/NO)

9.  If no, please provide details of the number of staff performing ICT support out with the main centralised team and a brief description of the nature of their duties

10.  No of end user devices in the organisation that are supported by ICT

11.  No of ICT support calls logged annually (split between incident and request)

Response 12-06-2024

1. 48

2. 3

3. Nil

4. Nil

5. List of job titles and salary bandings: 

SJC 36.25 Grade 12
ICT Infrastructure Manager

SJC 36.25 Grade 10
Business Change Officer
ICT Team Leader

SJC 36.25 Grade 9
Senior ICT Officer

SJC 36.25 Grade 8
Senior ICT Officer
Senior ICT Officer (Temporary)

SJC 36.25 Grade 7
ICT Officer
ICT Officer (Flexible Retirement)

SJC 36.25 Grade 5
ICT Officer
ICT Officer (Secondment Backfill)
ICT Officer (Temporary)

SJC 36.25 Grade 4
Technical Administrator

6. Not applicable

7. Not held. We do not hold sufficient information to calculate the total cost of ICT support. Information that is not held falls under Section 17 of the Freedom of Information (Scotland) Act 2002 - Information not held.

8. No

9. Not held. Information that is not held falls under Section 17 of the Freedom of Information (Scotland) Act 2002 - Information not held.

10. Approximately 10,000

11. Total 21,919 (7464 incidents and 14455 requests)