FOI Request - Technology Enabled Care
Request 101003515465
1. What is the name of your organisation?
2. Do you provide your own telecare services? If you use an external service provider, could you please name who they are & tick the appropriate box below.
a) YES, we have our own in-house ARC
b) NO, we don’t provide telecare services
c) Yes, we do provide telecare services, but we contract this out to an external call centre provider. The name of the service provider is: -
ANY ADDITIONAL COMMENTS: -
3. Does your telecare service provide monitoring equipment for the following population cohort? If not, is this an ambition? (Please comment if required)
a) Elderly & Infirm
b) Disabled Adults
c) Disabled Children
d) Victims of Domestic Violence
e) Other, (please comment)
4. Have you standardised on devices/equipment? If not, are you able to chose from a range of devices and technology? Please feel free to comment, (esp on any restrictions, frustrations, or specific experiences): -
a) Yes, we have standardised on: -
b) We are able to select from the following: -
c) We have the freedom to chose from an array of devices & technologies: -
d) Additional comments
5. Would you consider yourself digitally prepared for the 2025 switch from analogue to digital?
a) YES
b) PARTIALLY
c) NO
d) UNSURE WHERE WE STAND ON THIS
6. Could you comment on your main concerns or delays and if they are related to device or ARC platforms or something other.
DEVICES – knowing what to buy
DEVICES – availability (supply chain issues)
DEVICES – affording the new digital units
DEVICES – compatibility with present ARC platform
DEVICES – other – please comment here>
ARC PLATFORM – is not digital, but we are still in contract & so cannot change
ARC PLATFORM – awaiting upgrade to digital version with present supplier
ANYTHING OTHER not listed please comment here >
7. If you offer Alarm monitoring services, what platform do you presently use?
QUESTION RESPONSE
THE NAME OF YOUR ARC PLATFORM IS =
YOUR NUMBER OF YOUR DEVICE CONNECTIONS =
YOUR CURRENT CONTRACT WITH EXISTING PROVIDER EXPIRES ON =
ANY OTHER COMMENTS =
8. With your present ARC provider, is the server….
On Premise – your location
Remote – other location
Remote/ Hosted – other location
Cloud hosted – AWS or Azure Data Centre
Unsure
Any of the options above – but with SaaS
9. For Telecare services based in SCOTLAND only. (If you are based in England or Northern Ireland, please ignore this question)
Have you joined, (or thinking of joining), the SHARED ARC SCOTTISH DIGITAL PROJECT?
a) YES
b) NO
c) UNSURE AT THE MOMENT
ANY COMMENTS YOU WISH TO MAKE
10. For Telecare services based in SCOTLAND only. (If you are based in England or Northern Ireland, please ignore this question). When do you expect to go live with the new shared ARC system?
a) Live already
b) Date expected is: -
c) Not been given a date yet
Any comments
11. Could you please enter name (& contact details if possible) of your ARC Senior manager/ technical/ IT manager &/or other decision maker
NAME TITLE EMAIL PHONE NUMBER
Response 22-03-2024
1. Moray Council
2. Yes
c) Aberdeen City Council
3. a) yes
b) Yes
c) Yes, but limited
d) No
e) N/A
4. We have not standardised on equipment, but only use a couple of providers at present (Tunstall and Possum). We expect this range to expand as the analogue to digital conversion progresses. We also intend to review/update processes to ensure that the most appropriate technology is matched to assessed needs.
a) see above
b) see above
c) Yes
d) N/A
5. b) partially
6. Main challenges:
DEVICES – knowing what to buy
DEVICES – affording the new digital units
DEVICES – compatibility with present ARC platform
ARC PLATFORM – awaiting upgrade to digital version with present supplier
ANYTHING OTHER: The time left available to ensure that each Telecare-using household has a fully-operational digital system by the end of 2025 (or in the event of the timescale shifting).
7. N/A
8. Unsure
9. N/A - we do not provide ARC services in-house. We will wait until our provider decides and review the situation then.
10. N/A - as above.
11. Lorna Bernard, Project Manager, lorna.bernard@moray.gov.uk.