FOI Request - School Building Information and Complaints

Request 101003486516

1.  How many schools in the council have been built or substantially refurbished since 2010?

2.  How many complaints has the council received about issues relating to physically accessing these new or refurbished buildings in each year since 2010?

3.  A breakdown of the complaints received by each school in each year since 2010 which:

-  referred to building access requirements? (ie: doors, corridors, roads, fire exits)

- referred to material barriers to learning? (ie: wheelchair
accessible desks, accessibility software, large print textbooks)

- Others

4.  Of the total complaints made:

(a) What was the average time taken to resolve a complaint?
(b) What was the shortest time taken to resolve a complaint?
(c) What was the longest time taken to resolve a complaint?
(d) With regards to the longest time taken, what was the complaint about?

Response 23-02-2024

1. 5 new builds and 8 substantially refurbished / extended since 2010.
2. We only hold data from 2017 to present. No formal complaints were received. Information that is not held falls under Section 17 of the Freedom of Information (Scotland) Act 2002 - Information not held.
3. N/A
4. N/A