FOI Request - Local Government IT

Request 101003368444

Please can I request answers to the following questions  This is for public interest research to identify trends over time.

1.  Please list the last two ITSM solutions utilised within your organisation since 2010 (not including the currently utilised solution)?

Examples include ServiceNow, BMC, Ivanti, Marval, HPOV, Hornbill, Freshservice etc
If the currently utilised solution has been in situ for this time, please state that.

2.  Between what years were these in usage?

3.  What were the principal drivers behind the decision to change?

Response 05-10-2023

1. We have been using the Sunrise ITSM solution since 2010.

2. 2010 - present

3. Not applicable