FOI Request - Plumbing Complaints

Request 101003282452

I would be grateful if you could provide the below information under the Freedom of Information Act 2000.  

1.  Number of complaints made against retailers about faulty or inadequate plumbing fittings and/or installations (e.g taps, boilers, water pipes, toilets, showers) in 2020 and 2021

2. Number of complaints made against plumbing tradesmen about faulty plumbing fittings and/or installations in 2020 and 2021

3.  Number of complaints made about plumbing tradesmen in 2020 and 2021

4.  Number of plumbing tradesmen taken to court under consumer protection legislation in 2020 and 2021

5.  Number of plumbing tradesmen taken to court under consumer protection legislation about plumbing and/or fittings in 2020 and 2021

6.  Number fines issued to plumbing tradesmen under consumer protection legislation faulty plumbing fittings and/or installations in 2020 and 2021

7.  Total value of fines issued to plumbing tradesmen under consumer protection legislation for faulty or inadequate plumbing fittings and/or installations in 2020 and 2021

8.  Number of retailers taken to court under consumer protection legislation for plumbing fittings and/or installations (e.g., taps, boilers, water pipes, toilets, showers) in 2020 and 2021

9.  Number fines issued to retailers under consumer protection legislation for faulty plumbing fittings and/or installations in 2020 and 2021

10. Total value of fines issued to retailers under consumer protection legislation faulty plumbing fittings and/or installations in 2020 and 2021

Response 10-04-2023

Updated 23-05-2023

1.    Nil

2.    Nil

3.    2 (2 out of 4 re plumbing relate to tradesmen)

Update: 4 complaints in total – 2 in 2020 and 2 in 2021.

4.    Nil

5.    Nil

6.    Nil

7.    Nil

8.    Nil

9.    Nil

10.  Nil