FOI Request - ICT Information

Request 101003268035

1. Do you have an API management platform?
if so 

a) who is supplying it?
b) what is the annual cost?
c) when does the contract end?
d) what was the contract value?
e) Who is the supplier?

2. Do you have RPA (Robotic processing Automation)?
if so 

a) who is supplying it?
b) what is the annual cost?
c) when does the contract end?
d) what was the contract value?
e) Who is the supplier?

3. What is your CRM(s)?

4. Can we request the staff' names and direct contact details involved in each of the points stated above?

Response 31-03-2023

1. No. Information that is not held falls under Section 17 of the Freedom of Information (Scotland) Act 2002 - Information not held.

2. Yes
a) NDL-Metascybe Limited
b) £31,000 (This cost includes other functionality, including the Mx (Mobile) Module as well)
c) Just started the 2nd of a 2 year renewal up to 31/03/2024
d) £153,000
e) NDL-Metascybe Limited

3. Lagan CRM by Verint Systems UK Limited

4. The answer to this question is already published here:- http://www.moray.gov.uk/moray_standard/page_135185.html

This information is therefore exempt under section 25 of the Freedom of Information (Scotland) Act 2002, information otherwise accessible.