FOI Request - Careline Monitoring
Request 101003266954
1. Does your Council provide a Careline/Warden Call service to residents?
Yes / No
If your answer is No, then please return FOI but disregard questions 2-10
2. How many connections (approximately) do you have?
Please detail…
a) Dispersed
b) Hardwired (independent living)
c) Hardwired (extra care)
3. Do you use an external provider for Careline monitoring? If so, can you please detail: -
a) Name of monitoring centre/ provider with contract start/end date
b) Not applicable as council run (disregard questions 5-9 and answer questions 4 & 10 only)
4. Do you have any intention to outsource your Careline monitoring in the next 3 years?
5. What is the annual value of your monitoring contract?
6. What is the ‘per connection’ charge of your monitoring contract (per week/month/annual as preferred)?
7. Are happy with the performance of your careline monitoring provider?
Yes / No
Feel free to add a comment…
8. What tender framework/ portal does the council use for the procurement of careline monitoring?
9. For your future monitoring services tender, will you include equipment maintenance/upgrades or keep separate?
Separate
Combined
10. Who is the main person(s)/ decision maker (s) or team – who would be responsible for your Telecare monitoring centre - name/title/direct dial number/email?
Response 31-03-2023
1.Yes
2. a) 149
b) & c) Not held. Information that is not held falls under Section 17 of the Freedom of Information (Scotland) Act 2002 - Information not held.
3. Yes
a) Aberdeen City Council – Regional Control Centre. Start date Pre-1994, end date N/A, SLA in place.
4. Under constant review.
5. £40,000
6. Not applicable
7. Yes
8. Not applicable
9. Under review and will depend on service requirements at time of review.
10. Decision maker: Moray Council, Housing Needs, Sheltered Housing, Telephone: 0300 1234566.
Team responsible for our Telecare monitoring centre, Aberdeen City Council, RRC Tel: 01224 620610