FOI Request - Call Volume for Urgent Housing Repairs
Request 101003179385
Could I please have the below statistics under the freedom of information act:
1. What is your Customer Service/Call Centre’s breakdown of inbound call’s per month over the last 6 month’s regarding Urgent Housing Repairs?
Response 02-12-2022
| MONTH | CALL VOLUMES VIA CONTACT CENTRE (ALL REPAIRS) | EMERGENCY /URGENT REPAIRS RAISED FOLLOWING CALLS | % OF CALLS THAT LED TO EMERGENCY/URGENT REPAIR |
| May |
869 | ||
| June | 864 | ||
| July | 774 | ||
| August | 940 | ||
| September | 867 | ||
| October | 959 | ||
| TOTAL | 5,273 | 3,584 | 68% |