FOI Request - Domestic Heat Pump Complaints

Request 101003124540

I would like to know the following:

1. The number of complaints submitted to the council in relation to the installation of a domestic heat pump, specifically in regards to a loss of amenity.

I would like the data sets for the following time periods:
August 01, 2020-July 30 2021
August 01, 2021-July 30, 2022

2. I would also like to know the number of complaints during these periods that were upheld -- and in how many cases a heat pump was ordered to be removed.

3. Furthermore, if possible through a keyword search, I would like to know how many complaints specifically cited the following: loss of light, excessive noise, intrusion of privacy. If this is not possible, or would exceed the cost limit, this can be omitted.

4. In the most recent 10 cases in 2022, I would like to know any summary of the complaint you have on file. Again, if this would exceed the cost limit or it is information you do not have, please omit.

If possible, I would like for the information to be presented in a spreadsheet, preferably

Response 01-09-2022

No information held. Information that is not held falls under Section 17 of the Freedom of Information (Scotland) Act 2002 - Information not held.