FOI Request - Footfall and Complaints at Moray Recycling Centres

Request 101003090639

I would like the following information under the Freedom of Information (Scotland Act):
1. Footfall for your recycling centres for the financial years of 17/18, 18/19, 19/20.
2. The number of appointments made by members of the public to use your recycling centres after Covid booking system was rolled out and/or booking for the disposal of certain materials such as paint: May 27, 2020 to today’s date.
3. The number of complaints received by members of the public about the appointment system your recycling centres since May 27, 2020
4. The number of complaints received by staff working at recycling centres in Moray regarding abuse (ie, they have been verbally/physically assaulted by members of public) for the financial years of 17/18, 18/19, 19/20
5. The number of complaints received by staff working at recycling centres in Moray regarding abuse (ie, they have been verbally/physically assaulted by members of public) for the financial years of 20/21, 21/22
6. The total number of recycling centre staff employed by Moray Council
7. The number of recycling centre staff signed off work for mental health reasons (stress/abuse etc), broken down by the last five financial years.

Response 04-07-2022

1. Information not held - we do not record the footfall for our recycling centres. Information that is not held falls under Section 17 of the Freedom of Information (Scotland) Act 2002 - Information not held. in order to be helpful, please note that four of our sites operate 09:00 – 16:00 Monday to Saturday, and 10:00 – 15:00 on Sundays. The fifth site operates 08:00 -16:00 Monday to Saturday, closed on Sunday.

2. Since the introduction of the booking system in June 20 we have had over 65,000 visits (the maximum retained number of bookings held on the system).  We take additional bookings for disposing of asbestos, this averages at 12 per month.

We introduced a booking system for our 4 main Household Waste Recycling Centres from June 20 to comply with social distancing within the Covid 19 guidelines. This limited bookings on each site to 6 per 20minutes. This was increased to 10 per 20 minutes from Nov 20. Our small site at our landfill site remained closed from March 20 until August 21 due to the fact that we could not practise any social distancing on the site due to Health and Safety issues with access to the site.  In August 2021 we removed the booking system from 3 of the sites, and re-opened the small site at the landfill site. We retained the booking system for our site in Elgin due to Health and Safety issues. 

3. 5; 3 in 2020 and 2 in 2021

4. None - Information not held. Information that is not held falls under Section 17 of the Freedom of Information (Scotland) Act 2002 - Information not held

5. None - Information not held. Information that is not held falls under Section 17 of the Freedom of Information (Scotland) Act 2002 - Information not held

6. Information not held -  In Moray, we do not have specifically hired Recycling centre staff. Our Waste Disposal section hire everyone as Waste Disposal Operatives which means they can be rotated around all the varied jobs within the Disposal section, including recycling centre site attendants. Information not held. Information that is not held falls under Section 17 of the Freedom of Information (Scotland) Act 2002

7. Information not held. Information that is not held falls under Section 17 of the Freedom of Information (Scotland) Act 2002 - Information not held

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