FOI Request - Mould and Damp in Council Homes

Request 101002990437

Please provide me the number of complaints Moray Council has received over the last five years (from January 1, 2016 to December 31, 2021) about mould and damp in council homes.

I would like to know:
1) The number of complaints of mould and damp each year
2) The number of times those complaints resulted in investigators visiting properties for issues relating to mould and damp.
3) The number of times the complaints about mould and damp were dealt with and repairs were made to the property.
4) If possible would you be able to specify what kind of repairs have been carried out to deal with mould and damp issues.
If possible I would like this information broken down into each year in a table on an excel spreadsheet.

Response 29-06-2022

1) Moray Council has no specific job code for dampness and mould therefore the data supplied has been extracted from a free text entry on the works instruction.  This data result may include some variables, which may or may not be related to damp and mould.

                         2016          2017          2018          2019          2020          2021
Complaints           N/A*             11              13             21            25             15
MP Enquiries        N/A*              0                0              3              4              4
Works Orders          70              71              82            67             84             90
Total                      70              82             95             91           113           109
*This information is exempt under Section 17 of the Freedom of Information (Scotland) Act 2002 - Information Not Held, as Data only available from 01/04/2017

2) This would be exempt under Section 12 - Excessive cost of compliance. There are 560 records that needs to be manually checked, approximately 10 minutes per case.
(560/6 cases per hour x hourly rate of £14 (Grade 6) = £1306)

3) This would be exempt under Section 12 - Excessive cost of compliance. There are 560 records that needs to be manually checked, approximately 10 minutes per case.
(560/6 cases per hour x hourly rate of £14 (Grade 6) = £1306)

4) The treatment of mould and damp is varied, but the works regularly carried out is as follows:
               
Apply anti-fungal mould treatment
Supply and fit ventilation system
Apply anti-condensation paint