FOI Request - Council App And Chatbot

Request 101002918034

I am writing to request information under the Freedom of Information Act 2000. Please may you provide me with the following:
Information request 1:
• Do you have an app?
• When was it launched?
• How many people have downloaded the app since its launch?
• How many reports have come through the app since its launch?
•
Information request 2:
• Do you have a Chatbot?
• Is it internal for staff or external for customers?
• Which supplier did you go with or was it built in-house?
• When was it released to the public?
• How many conversations have taken place since launch?

Response 30-11-21

Information request 1:
•             Do you have an app? We currently have no, in house, public facing Apps.
•             When was it launched? N/A
•             How many people have downloaded the app since its launch? N/A
•             How many reports have come through the app since its launch? N/A
•             
Information request 2:
•             Do you have a Chatbot? We currently have no Chatbots
•             Is it internal for staff or external for customers? N/A
•             Which supplier did you go with or was it built in-house? N/A
•             When was it released to the public? N/A
•             How many conversations have taken place since launch? N/A