FOI Request - Garden Waste Collection

Request 101002911184

Please can you provide me with the following information with regards to Garden Waste Collection:-

1. The Head/Manager of Garden Waste Collection, their contact details including their job title, email address and telephone number.
2. How many subscriptions the council currently has on their system?
3. How much do you charge for this service?
4. The duration of the service, i.e. weekly, fortnightly, how weeks/ months of the year do you operate?
5. How does the council receive Garden Waste applications?  Online or paper format?
6. What software platform do you use to manage your customers applications, i.e. .GOV.UK, Idox, Civica?
7.  If you use a software platform, how long is the contract for and what is the value of the contract?
8. Who is your payment platform provider? i.e Worldpay.
9. Does your current system allow automated payments?
10. Is your payment platform integrated with your Garden Waste system to allow automated payments?
11. Are you planning to increase/ expand the current Garden Waste service?
12. How many members of staff do you have managing Garden Waste applications?

Response 16-11-21

1. The Head/Manager of Garden Waste Collection, their contact details including their job title, email address and telephone number.
               Mike Neary, Waste Manager, Michael.neary@moray.gov.uk 0333 1234565

2. How many subscriptions the council currently has on their system?
               Total for 2021/22 to date - 22176 permits sold - from 20547 applications.

3. How much do you charge for this service?
       £40 per FY (21-22)

4. The duration of the service, i.e. weekly, fortnightly, how weeks/ months of the year do you operate?
       Fortnightly collection, mixed green waste and food collection only, 50 weeks of the year

5. How does the council receive Garden Waste applications?  Online or paper format?
               Online predominantly (84%) but also telephone and white mail applications.

6. What software platform do you use to manage your customers applications, i.e. .GOV.UK, Idox, Civica?
               Verint (Lagan) CRM, Verint Online Forms, Capita payment gateway - online and telephone

7.  If you use a software platform, how long is the contract for and what is the value of the contract?
               This information can be found here http://www.moray.gov.uk/downloads/file101332.pdf - this information therefore falls under Section 25 of the Freedom of Information (Scotland) Act 2002 - information otherwise accessible. 
               
8. Who is your payment platform provider? i.e Worldpay.
               Capita

9. Does your current system allow automated payments?
               No

10. Is your payment platform integrated with your Garden Waste system to allow automated payments?
               Telephone applications route to automated telephone payments (capita).   Online option routes to Capita Secure payment gateway (online)

11. Are you planning to increase/ expand the current Garden Waste service?
       No

12. How many members of staff do you have managing Garden Waste applications?
               One – however there are various people involved in the process but this is part of their daily duties and not dedicated to Garden Waste applications