FOI Request - Enterprise Application

Request 101002856908

The information I'm requesting is regarding the software contracts that the organisation uses, for the following fields.
 

Primary Customer Relationship Management Solution (CRM):
For example, Salesforce, Lagan CRM, Microsoft Dynamics; software of this nature.
 

1. Name of Supplier: Can you please provide me with the software provider for each contract?

2. The brand of the software: Can you please provide me with the actual name of the software. Please do not provide me with the supplier name again please provide me with the actual software name.

3. Description of the contract: Can you please provide me with detailed information about this contract and please state if upgrade, maintenance and support is included.

Please also list the software modules included in these contracts.

4. Number of Users/Licenses: What is the total number of user/licenses for this contract?

5. Annual Spend: What is the annual average spend for each contract?

6. Contract Duration: What is the duration of the contract please include any available extensions within the contract.

7. Contract Start Date: What is the start date of this contract? Please include month and year of the contract. DD-MM-YY or MM-YY.

8. Contract Expiry: What is the expiry date of this contract? Please include month and year of the contract. DD-MM-YY or MM-YY.

9. Contract Review Date: What is the review date of this contract? Please include month and year of the contract. If this cannot be provide please provide me estimates of when the contract is likely to be reviewed. DD-MM-YY or MM-YY.

10. Contact Details: I require the full contact details of the person within the organisation responsible for this particular software contract (name, job title, email, contact number).

You may have received the same request in the past. The information sent has now expired and I required an update as soon as possible. If all the information besides the contract dates are the same, I am happy to just receive an update on the contract dates

Response 25-08-2021

1. Verint

2. Lagan Engagement Management Professional

3. Contract includes maintenance and support. Professional Services relating to upgrades are negotiated and charged separately when required..

Lagan / ESRI GIS Adaptor
Business Intelligence
Web Self Service
Verint Online Forms
Housing Repairs Booking (Opti-time)
Infosuite Performance Management (for above)

4. Product is site licenced. We currently have approximately 500 users on the system.

5. Main Contract (EM Professional plus 2nd production environment) £28,915.10
Lagan / ESRI GIS Adaptor £3,950.17
Business Intelligence £3,950.17
Web Self Service £2,701.26
Verint Online Forms £1,898.58
Housing Repairs Booking (Opti-time) £21,330.89
Infosuite Performance Management (for above) £3,716.45

6. Annually renewable

7. 01-04-21

8. 31-03-22

9. 12-21

10. Head of HR, ICT & Organisational Development Frances Garrow HR@moray.gov.uk