FOI Request - Software Asset Management
1 Do you have a hardware inventory detailing your end-user devices and servers?
2 Answer this question if your response to question 1 was yes, do your change management processes (including service catalogue) integrate into the hardware inventory?
3 Do you have a software licence entitlement inventory for software used on end-user devices and servers?
4 Do you have a software inventory of software that is installed on your end-user devices and servers?
5 Do you produce and investigate exception reports for the following inventories:
5a Hardware inventory
5b Software licence entitlement inventory
5c Software inventory
6 What percentage of end-user devices and servers that are in your hardware inventory are covered by your software inventory?
7 Do you have the capability or resources to identify unlicensed software installations?
8 Do you have policies, rules and procedures that manage the software life cycle?
9 Do you have policies, rules and procedures that manage the hardware life cycle?
10 Do your current software asset management processes guarantee software licence compliance?
11 Do you perform software usage tracking?
12 Do you identify and reuse unused software licences?
13 Answer this question if your response to question 12 was yes, does your authority have processes in place to reuse these licences before buying new ones?
14 Do your current processes allow the alignment of investments in IT with strategic objectives?
15 Do you have a centralised team for purchasing software licences?
16 Do you have the following inventories:
16a Authorised software
16b Unauthorised software
17 Do you have a list of recommended software for employees to use?
18 Do you promote the use of existing systems or software before buying new systems or software?
19 Does your software asset management programme integrate into the following areas:
19a Relationship and contract management
19b Financial management
19c Service level management
19d Risk management
20 What was your total number of employees at the end of each of the following calendar years?
21 What was the total number of end-user devices you had at the end of the following calendar years?
22 What was the total number of servers you had at the end of the following calendar years?
23 How much did you spend on software licences for new purchases or renewals during the following years (excluding fines or settlements)?
24 Is there a link between your software asset management processes and your IT security processes?
25 What was the total number of cybersecurity incidents (breaches or data loss) that occurred in the following years?
26 How many of the incidents noted in question 25 have caused downtime in the following years?
27 What was the total number of fines or settlements related to software licensing that you incurred in the following years?
28 How much did you spend during the following years relating to fines or settlements regarding software licensing?
29 Do you have a team partially or fully dealing with software asset management?
30 Answer this question if your response was yes to question 29, is this outsourced to another organisation?
31 Answer this question if your response was no to question 30, how many full-time employees (or equivalent) do you have working on this?
Please find the requested information attached here.