FOI Request - Software Asset Management

Request 101002777386

1 Do you have a hardware inventory detailing your end-user devices and servers?
2 Answer this question if your response to question 1 was yes, do your change management processes (including service catalogue) integrate into the hardware inventory?
3 Do you have a software licence entitlement inventory for software used on end-user devices and servers?
4 Do you have a software inventory of software that is installed on your end-user devices and servers?
5 Do you produce and investigate exception reports for the following inventories:
5a Hardware inventory
5b Software licence entitlement inventory
5c Software inventory
6 What percentage of end-user devices and servers that are in your hardware inventory are covered by your software inventory?
7 Do you have the capability or resources to identify unlicensed software installations?
8 Do you have policies, rules and procedures that manage the software life cycle?
9 Do you have policies, rules and procedures that manage the hardware life cycle?
10 Do your current software asset management processes guarantee software licence compliance?
11 Do you perform software usage tracking?
12 Do you identify and reuse unused software licences?
13 Answer this question if your response to question 12 was yes, does your authority have processes in place to reuse these licences before buying new ones?
14 Do your current processes allow the alignment of investments in IT with strategic objectives?
15 Do you have a centralised team for purchasing software licences?
16 Do you have the following inventories:
16a Authorised software
16b Unauthorised software
17 Do you have a list of recommended software for employees to use?
18 Do you promote the use of existing systems or software before buying new systems or software?
19 Does your software asset management programme integrate into the following areas:
19a Relationship and contract management
19b Financial management
19c Service level management
19d Risk management
20 What was your total number of employees at the end of each of the following calendar years?
20a 2016
20b 2017
20c 2018
20d 2019
20e 2020
21 What was the total number of end-user devices you had at the end of the following calendar years?
21a 2016
21b 2017
21c 2018
21d 2019
21e 2020
22 What was the total number of servers you had at the end of the following calendar years?
22a 2016
22b 2017
22c 2018
22d 2019
22e 2020
23 How much did you spend on software licences for new purchases or renewals during the following years (excluding fines or settlements)?
23a 2016
23b 2017
23c 2018
23d 2019
23e 2020
24 Is there a link between your software asset management processes and your IT security processes?
25 What was the total number of cybersecurity incidents (breaches or data loss) that occurred in the following years?
25a 2016
25b 2017
25c 2018
25d 2019
25e 2020
26 How many of the incidents noted in question 25 have caused downtime in the following years?
26a 2016
26b 2017
26c 2018
26d 2019
26e 2020
27 What was the total number of fines or settlements related to software licensing that you incurred in the following years?
27a 2016
27b 2017
27c 2018
27d 2019
27e 2020
28 How much did you spend during the following years relating to fines or settlements regarding software licensing?
28a 2016
28b 2017
28c 2018
28d 2019
28e 2020
29 Do you have a team partially or fully dealing with software asset management?
30 Answer this question if your response was yes to question 29, is this outsourced to another organisation?
31 Answer this question if your response was no to question 30, how many full-time employees (or equivalent) do you have working on this?

Response 19-05-2021

Please find the requested information attached here.