FOI Request - Social Housing
Request 101002762645
1) How many complaints relating to housing has your organisation received in the past five years (January 2016 to present)? How many of these cases are ongoing? [Please could you provide the data for each year e.g. 2016 “X” number of complaints, 2017 “X” number of complaints.]
2) How many staff members do you have working as part of your complaints resolution team or equivalent team?
3) How many social housing tenants (council house and housing association tenants) does your council have? How many social housing dwellings/properties (council house and housing association dwellings/properties) does your council have?
5) How much money has your organisation spent on housing repairs and maintenance each year for the past five years (Jan 2016-present)? [Please could you provide the data for each year e.g. 2016 “X” number, 2017 “X” number]
Response 23-04-21
1)
| Financial Year | Number of Complaints |
| April 2015 – March 2016 | 139 |
| April 2016 – March 2017 | 132 |
| April 2017 – March 2018 | 190 |
| April 2018 – March 2019 | 178 |
| April 2019 – March 2020 | 212 |
| April 2020 –March 2021 | 208 |
2 Cases are currently ongoing, which were opened in March 2021.
2) 0
3)
There are only a small minority of social housing is unoccupied at any given time, and therefore there are 8790 households living in social housing in Moray.
There are 6149 HRA properties as at 31 March 2020
2641 RSL properties in Moray as at 31 March 2020
5)
| Financial Year | Total Spent in Repairs and Maintenance |
| April 2015 – March 2016 | £11,228,881.00 |
| April 2016 – March 2017 | £9,437,668.02 |
| April 2017 – March 2018 | £12,229,955.00 |
| April 2018 – March 2019 | £15,993,100.00 |
| April 2019 – March 2020 | £14,258,474.00 |
| April 2020 –March 2021 | Not available yet* |
*This information is therefore exempt under Section 17 of the Freedom of Information (Scotland) Act 2002 - Information Not Held.