FOI Request - Freedom Of Information Request Data

Request 101002656713

I would like to make a Freedom of Information request for the following pieces of information:
1) How many Freedom of Information requests were received in the following calendar years
- 2017
- 2018
- 2019
Of these requests, what % were responded to within regulatory deadlines
Is a case management system or other software service to manage these requests? If so please state which software / system is used.
2) How many Subject Access Requests or other requests under GDPR/Data Protection legislation were received in the following calendar years
- 2017
- 2018
- 2019
Of these requests, what % were responded to within regulatory deadlines
Is a case management system or other software service to manage these requests? If so please state which software / system is used.

3) How many written (letter, email, webform submission) Complaints and other enquiries were received in the following calendar years
- 2017
- 2018
- 2019
Is a case management system or other software service to manage these requests? If so please state which software / system is used.
If not all information is available please do treat each request separately.

Response 23.12.20

Q1 and 2) This information is otherwise accessible on the SIC website and is therefore exempt under section 25 of the Freedom of Information (Scotland) Act. Please see the Scottish Information Commissioner website to access their statistics portal: https://www.itspublicknowledge.info/ScottishPublicAuthorities/StatisticsCollection.aspx

We use Lagan to manage these requests.

3)

2016-17 - number of complaints received - 414
2017-18 - number of complaints received - 551
2018-19 - number of complaints received - 611

These statistics were taken from the council website which publishes annual reports: http://www.moray.gov.uk/moray_standard/page_1379.html