FOI Request - Customer Relationship Management (CRM) System

Request 101002613810

1. Do you use a CRM in your Council?
2. Please confirm what platform or product is used?
3. lease provide me with a copy of any review reports or audits you have undertaken in relation to your Customer Relationship Management (CRM) system.
4. If you do not have a CRM, please send me any review reports or audit reports undertaken on whatever system you use to record, track and monitor queries from members of the public.
5. Please provide me with copies of the annual report on complaints trends and responses from 2018 to date or a url which points me to these reports.

Response 06-11-2020

1. Yes

2. Verint EM Pro  (Lagan)

3. In accordance with section 17 of the Freedom of Information (Scotland) Act 2002 we can confirm that this information is not held. 

4. N/A

5. The annual reports  are published on the Council website and are therefore exempt under section 25 of the Freedom of Information (Scotland) Act 2002 'information otherwise accessible'. For ease of reference, please find a link to the web page here and see under Complaints reporting heading.

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